What are the responsibilities and job description for the Implementation Project Manager (with Customer Success Expertise) position at The Gampel Group?
Job Title : Implementation Project Manager (with Customer Success Expertise)
Location : St Petersburg / Hybrid
Industry : HR Tech / SaaS
OTE = 90-95k
About Us :
Our client is a fast-growing HR Tech company delivering cutting-edge B2B SaaS solutions designed to enhance workforce management and drive business success.
Role Overview :
We are seeking a detail-oriented and client-focused Implementation Project Manager to lead the deployment of our HR Tech SaaS platform for new clients. The primary focus is on managing end-to-end implementations, ensuring timely delivery, and driving client satisfaction. Secondary responsibilities include fostering strong client relationships and supporting ongoing success post-implementation.
Key Responsibilities :
- Implementation Leadership : Own the end-to-end project lifecycle, from scoping and planning to execution and go-live.
- Project Management : Develop and manage project timelines, deliverables, and resources, ensuring on-time and successful implementations.
- Client Collaboration : Work closely with clients to understand their requirements, provide tailored solutions, and ensure a smooth transition.
- Cross-Functional Coordination : Collaborate with internal teams, including Product and Customer Success, to address client needs and resolve issues efficiently.
- Post-Implementation Support : Serve as a bridge to the Customer Success team, ensuring seamless handoffs and ongoing value delivery.
- Data-Driven Insights : Track and report on implementation performance, identifying areas for improvement.
Qualifications :
What We Offer :
Salary : $75,000 - $80,000