What are the responsibilities and job description for the Client Services Adminstrator position at The Gap Partnership?
Join the world's leading Negotiation Consultancy : The Gap Partnership!
Who are we? We are a global negotiation consultancy specializing in the development of practical and highly effective negotiation solutions and strategies. We operate in over 50 countries and work with more than 600 organizations. Our team of consultants bring real-world commercial experience from a range of industry sectors, and partner with our clients to provide best-in-class solutions to their negotiation needs.
About the Client Services Administrator role:
The role of Client Service Administrator (CSA) is accountable for supporting the Client Delivery team by ensuring our workshops and consulting projects are scheduled effectively, delivered smoothly and in line with our client expectations. The role is key to ensuring that the activity required from when a client sale is confirmed and when the proposition is delivered, is managed seamlessly and in contributing to positive client satisfaction and perception levels
Key Responsibilities
About you:
We look forward to receiving your application! # bebrilliant
At The Gap Partnership, we are committed to fostering a workplace culture that values and celebrates diversity, equity, and inclusion. We believe that a diverse and inclusive workforce enriches our organization, enhances creativity and innovation, and contributes to our overall success. We are dedicated to providing equal opportunities for all individuals regardless of their race, color, ethnicity, national origin, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable laws.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Who are we? We are a global negotiation consultancy specializing in the development of practical and highly effective negotiation solutions and strategies. We operate in over 50 countries and work with more than 600 organizations. Our team of consultants bring real-world commercial experience from a range of industry sectors, and partner with our clients to provide best-in-class solutions to their negotiation needs.
About the Client Services Administrator role:
The role of Client Service Administrator (CSA) is accountable for supporting the Client Delivery team by ensuring our workshops and consulting projects are scheduled effectively, delivered smoothly and in line with our client expectations. The role is key to ensuring that the activity required from when a client sale is confirmed and when the proposition is delivered, is managed seamlessly and in contributing to positive client satisfaction and perception levels
Key Responsibilities
- Works directly with our clients to confirm delegates and their joining requirements, leading on the coordination and management of these in order to enable the delivery of our services
- Communicates with our delivery teams to ensure that they are briefed on all logistical requirements for them to deliver agreed services to the client
- Ensures TGP standards of delivery are met and adhered to consistently
- Management of the associated resources and venues to ensure exceptional delivery and client experience of our full proposition; physical, virtual, and digital
- Responsible for delivering a complete handover of information and materials to the client delivery team which includes venue details and room configuration logistics, workshop materials, virtual delivery requirements, and relevant parameters
- Advocates and promotes excellence as an integral way of working to everyone within TGP through positive role modelling and best practice behaviors
- Builds and maintains positive relationships with all key stakeholders across the organization by fostering collaborative ways of working, based on trust, transparency, and respect
About you:
- Excel in delivering great client service
- Strong MS Office skills with the ability to learn new tools and systems quickly
- Ability to communicate effectively and confidently
- Excellent attention to detail and problem solving skills
- Ability to work in a fast paced environment
- Independent way of working and quick comprehension
- Flexibility, a great team player able to support others
We look forward to receiving your application! # bebrilliant
At The Gap Partnership, we are committed to fostering a workplace culture that values and celebrates diversity, equity, and inclusion. We believe that a diverse and inclusive workforce enriches our organization, enhances creativity and innovation, and contributes to our overall success. We are dedicated to providing equal opportunities for all individuals regardless of their race, color, ethnicity, national origin, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable laws.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.