Hotel Guest Service/Front Desk Manager (Relief Overnight Manager)

The Garden City Hotel, a AAA Four Diamond luxury hotel and a Long Island landmark since 1874, is an iconic retreat beloved for its timeless elegance and modern-day comfort. Spacious guest rooms, luxurious suites, first-class culinary team and genuine hospitality are hallmarks of this historic hotel located just 15 miles from Manhattan. We are looking for self-motivated and experienced individuals who will assist us in continuing to provide the excellent level of service for which The Garden City Hotel is known.

We are looking for an experienced Hotel Guest Service/Front Desk Manager (Relief Overnight Manager) who will assist us in continuing to provide the excellent level of service for which The Garden City Hotel is known.

You will work as part of a team of Guest Service Managers responsible for overseeing Front Desk, Valet Parking and Front Service staff to ensure customer satisfaction, quality service, compliance with company policies and procedures while meeting/exceeding financial goals. In this role, a Guest Service Manager is responsible for providing excellent service oversight to our guests while maximizing room revenue and productivity.

Responsibilities include, but are not limited to:

· Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner.

· Comply with all safety standards to encourage safe and efficient hotel operations.

· Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.

· Motivate, coach and counsel all personnel according to hotel standards.

· Develop team members and ensure training of Front Office, Valet Parking and Front Service personnel.

· Maintain a professional working relationship and promote open lines of communication with managers, team members and other departments.

· Daily walk around of the hotel to ensure cleanliness standards are being met while noise pollution is under control.

· Monitor oversold dates to ensure the maximization of room’s revenue.

· Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.

· Monitor and ensure compliance with SOP's in Rooms and Loss Prevention.

· Monitor labor expenses through schedule approval process and ensure budgeted productivity.

· Work closely with Rooms Division including Housekeeping, Engineering and Security to ensure efficient and effective operations and to continuously improve service.

Requirements:

• A minimum of 2 years of progressive Hotel Front Office management experience.
• Must be able to work 3 PM shifts and 2 Overnight shifts.
• Dynamic and guest-oriented individual.
• Developed interpersonal and communications skills.
• Work both independently as well as part of a dynamic team.
• Ability to multi-task and strategize against changing priorities.
• Computer skills. Micros and Opera experience a plus.
• Able to maintain a consistently high level of service standards.
• Possess a strong dining room presence.

BENEFITS:

• Medical, Dental & Vision
• 401K retirement plan
• Short Term and Long Term Disability
• Vacation and PTO days
• Company paid life insurance

Please provide a resume detailing your work history in order to be considered for this position.

EOE/M/F/D/V

www.gardencityhotel.com

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Evening shift
• Overnight shift

Work Location: In person

Salary : $65,000