What are the responsibilities and job description for the Customer Care Specialist position at The Gardener's Workshop?
This new position is responsible for providing a welcoming experience to customers and guests via the phone, online, and in person. A friendly, bubbly personality will assist our customers through excellent customer service and will support our team through special projects.
This position is for 30-32 hours per week at our warehouse office.
Responsibilities:
- Answer phone calls
- Take customer orders over the phone
- Monitor and answer customer questions via phone, email, social media, etc.
- Monitor social media; assist with social media marketing
- Answer customer service emails daily (after business hours as needed)
- Support leadership team with special projects as assigned
- Abide by all hygiene and safety regulations
Requirements & Qualifications:
- Tech Savvy; Interested in learning new software & systems
- Welcoming personality
- Team player
- Excellent time management, critical thinking, and organizational skills
- Previous experience in customer service will be considered an advantage
- Self-starter, eager to help develop our customer service care plan
- Resilient, self-reliant, and committed to seeing things through
- No gardening experience is required
Job Type: Part-time
Pay: $17.87 - $18.88 per hour
Expected hours: 30 – 32 per week
Benefits:
- On-the-job training
Shift:
- Day shift
Experience:
- Customer service: 1 year (Preferred)
Language:
- English (Required)
Ability to Commute:
- Newport News, VA 23608 (Required)
Work Location: In person
Salary : $18 - $19