Office Adminstrator

The Genesis Center exists to be a place of hope, transformation and empowerment for individuals on their journey to recovery from substance use disorders and mental health concerns. The Genesis Center is a community-based SUD treatment facility that has partnerships with faith-based sober living facilities in the community. The Genesis Centers provides a spectrum of outpatient services that includes Intensive Outpatient Programming (IOP), Case Management, Peer Support, Individual Counseling, and Aftercare Services approximating six months in length. This affords them an increased opportunity for further development of sobriety as a state of mind and spirit that contributes to the betterment of our clients, their loved ones, and the community at large.

Core Values:

Faith, Compassion, Integrity & Transparency, Family, Community, Excellence

Job Summary:

The Office Administrator provides collaborative support in several key areas including customer service and clinical services. Responsibilities include answering phones, directing calls, document support, data entry, maintaining office environment through general cleaning activities. The office Administrator will create a more productive work environment, while ensuring that our clients get the support they need. The Office Administrator is an organized, detail-oriented individual who will be able to handle multiple projects at once in a fast-paced environment.

Duties and Responsibilities:

• Primary focus to provide support to office staff and Clinical Team
• Greets clients and visitors in a polite, prompt and helpful manner
• Familiar with, and responsible for, client intake process and forms, including working with new client’s with completion of paperwork
• Updates and maintains client demographic information, data and insurance information for client chart
• Completes insurance verification for new clients through insurance portal system
• Maintain an open and non-judgmental attitude towards people who are working on chemical dependency concerns
• Answers phones in pleasant manner and deals with customer needs expeditiously. Screens calls, takes messages, and provides general information about the agency and services.
• Scans documents in copy machine or desktop scanner, Process faxing requests and upload documents into client charts
• Maintains and manages office supplies and ordering cycle
• Supports team as directed by making copies, preparing coffee and helping to prepare refreshments and snacks for office events
• Ability to establish and maintain effective working relationships with client’s, employees, and the public.
• Manages incoming and outgoing mail and packages
• Schedule clinical team room usage schedule
• Coordinates and oversees client recognition celebration that included award distribution
• General Housekeeping to maintain the value of Excellence
• Other tasks as directed by supervisor

Qualifications:

• Knowledge of reception tasks, clinic policies/procedures, paperwork.
• Knowledge of how to use office equipment including phone, copier, computer and Electronic Health Records systems.
• Strong ability to communicate effectively and professional with agency client’s and staff
• Knowledge of insurance coverage.
• Knowledge of grammar, spelling, and punctuation to type patient information.
• Skills in using office equipment satisfactorily and handling paperwork/filing adequately.
• Experience with Microsoft Office Suite
• Experience with Electronic Health Records
• Skills in answering the telephone in a pleasant and helpful manner.
• Ability to maintain a positive and cleanly office environment by attending to duties associated with cleaning
• Ability to lift 25 pounds

Education and Work Experience:

• High school Diploma or GED.
• Must possess a valid driver’s license
• Typing ability and Word processing/computer skills.
• Preferably two years’ receptionist experience in health care or Behavioral health settings
• Basic CPR/First Aid Certification within 90 days of hire
• Must submit to and pass a drug screening and background check

Job Type: Part-time

Pay: $14.00 - $18.00 per hour

Expected hours: 24 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $14 - $18