What are the responsibilities and job description for the Intake Coordinator position at The GEO Group?
Job Description
Job Description
Overview
Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.
Who We Are :
GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.
Why Work for GEO :
At GEO, we believe that diversity in our workforce and the inclusion of a variety of views, perspectives, and backgrounds are integral parts of our company's success.
We believe that work is more than a place you go every day. It is about being inspired and motivated to achieve extraordinary things.
Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing : physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.
Responsibilities
Summary
This position provides case management support for a Community Resource Center checking in participants and assisting Case Managers with case coordination, case management, and documentation. Learns, uses and models the Principles of Effective Intervention (What Works) through evidence-based practices in all interactions with participants and staff members.
Primary Duties and Responsibilities
Greets participants entering the facility. May complete drug screens according to assigned random schedule for each participant check-in.
May perform breath analysis on each participant who enters the facility for any purpose and provides a written or computerized result.
Completes initial intake process with participants to completion, including intake paperwork, input into Company database and assignment of groups and other services.
Provides general office administration duties including answering phones.
Provides general customer service to all who enter the facility, including participants, customers and the general public.
Assists Case Managers with case coordination, communication with appropriate agencies and preparation and distribution of reports.
Assists in managing a participant caseload using the Principles of Effective Intervention (What Works). Conducts risk / need assessments and creates individual treatment plans for each assigned participant. Meets regularly with participants and documents participants' progress or regress in Company database.
Facilitates evidence-based CBT programs and other life skills programs to participants in groups each week. Documents participants' attendance, participation and progress in case management software.
Develops and monitors the participant's progress relative to their Case Management Plan through all phrases of the program. Files, prepares charts and performs data entry as assigned.
May be responsible for office opening and closing procedures.
May collect participant payments, post payments on Company database, and make daily cash deposits.
May be responsible for installing and removing electronic monitoring equipment on participants and forwarding documentation to the appropriate agencies.
May transport participants to the center, community service events, job fairs, employment centers, clinics, using a Company vehicle.
Performs other duties as assigned.
Qualifications
Minimum Requirements
High school diploma required; Baccalaureate Degree in Social Services preferred.
Bi-lingual (English / Spanish) skills preferred.
College coursework in Human Services or business discipline preferred.
Minimum of six (6) months experience in Human Services field with direct participant services preferred.
Minimum of six (6) months experience working with minority populations preferred
Good customer service skills.
Effective communication skills with internal and external contacts at all levels.
Good organizational skills and attention to detail.
Solid computer skills and proficiency with MS Word and Excel.
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