What are the responsibilities and job description for the Experienced Residential Glazier/Installer position at The Glass Guru of Austin North?
This is for our South location at 11190 Circle Dr in 78736 .
The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.
We Offer :
Competitive pay
Paid time off - up to 15 personal / vacation / sick days per year
Monthly performance bonuses
7 paid holidays per year
Company uniforms
Learn and perfect an in-demand trade skill
Work with great customers to solve their problems
A wide network of technical support
Health, dental and vision insurance available after 90 days
401k with company match after 90 days of employment
Roles & Responsibilities :
Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
Load required job materials to installation vehicle(s), including redundant materials, tools, job folder / paperwork, safety equipment etc...
Communicate to office AND customer if we'll be late for scheduled installation appointment
Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
Take care of the customer's home / business, ensuring we leave it cleaner than when we found it... use booties, etc...
Close out the installation by walking customer through the care and maintenance of products, walk them through warranty (if applicable) and how to contact us if they ever need service or have additional questions
Qualifications :
3 year residential glass installation experience
HS Diploma or equivalent
All candidates must pass an initial background check
Valid license to drive, and a clean DMV record
Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted
Preferred Skills :
Residential glass replacement including single / double pane window glass, shower enclosures, etc...
Window / door maintenance and repair
Effective troubleshooting skills
Excellent verbal / written communications skills
Hardworking, motivated, with excellent organizational and time-management skills
Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.
Glass Guru is a franchise system. Each location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to Glass Guru Corporate.
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