What are the responsibilities and job description for the Server Shift Lead - Members Grill position at The Global Ambassador Hotel?
Why The Global Ambassador
Competitive rates
Benefits available when you work 25 hours per week-including medical, dental, vision and more
Paid time off
Be a part of a luxury property recognized for its exceptional service and unique guest experiences.
Work with a dedicated team committed to redefining hospitality in Phoenix.
Opportunities for career growth within an expanding, forward-thinking hospitality brand.
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador Hotel is a Michelin Key luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an extraordinary stay that sets new standards for luxury and service.
What You’ll Do:
Manage and lead the dining room staff, including servers, food runners, and bussers, during your scheduled shift
Ensure all staff members understand their duties and service standards, providing training and guidance as needed
Monitor and assign staff sections, ensuring proper coverage and efficient operations
Greet and seat guests warmly, maintaining professional poise and a customer-centric approach
Address any guest concerns or complaints promptly and effectively, taking appropriate action to resolve issues
Assist with opening and closing duties, including setting up and breaking down the dining room
Maintain open communication with the management team and kitchen staff to ensure smooth operations
Enforce food safety regulations, sanitation protocols, and uniform/grooming standards
Contribute to the ongoing training and development of dining room staff
Qualifications:
3 years of experience in a high-volume, upscale dining environment
Exceptional customer service skills and a passion for delivering outstanding hospitality experiences
Strong leadership abilities with the capacity to motivate and manage a team effectively
Excellent problem-solving and decision-making skills, with the ability to remain calm under pressure
In-depth knowledge of dining room operations, service standards, and food and beverage offerings
Familiarity with point-of-sale systems and restaurant technology
Superior communication and interpersonal skills, with the ability to interact professionally with guests and staff
Flexible schedule availability, including evenings, weekends, and holidays
Ability to stand for long periods and perform some light lifting
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.
