What are the responsibilities and job description for the Desktop Analyst II position at The Global Edge Consultants?
The Desktop Support Analyst II is the first point of contact for customers with an IT hardware problem, issue, question, or request. The primary duties include :
All potential candidates should read through the following details of this job with care before making an application.
Interacts with users to understand and document all IT issues
Install and maintain computer systems and peripherals following established standards and guidelines
Perform other administrative duties including asset tracking and management, IT inventory maintenance, purchase requisitions, shipping, and general support to other team members
Assist with the planning and implementation of IT projects across multiple sites
Job Responsibilities
Be first level of IT support for business users across multiple sites
Perform analysis, diagnostics, and resolution of user computer problems and implement corrective solutions
Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.
Open service requests and manage warranty repairs with hardware vendors
Manage new user request process including configuration, setup, inventory, and testing of new user computers prior to delivery
Retire old IT assets including record keeping and appropriate asset disposal
Follow-up on equipment delivered to other sites and assure equipment was received and set up properly
Requirements
Knowledgeable of TCP / IP, DHCP, DNS, VPN, and network fundamentals.
Technical understanding and knowledge of Windows operating systems and Google applications, specifically Windows 7 and Windows 10
Excellent interpersonal skills and ability to work effectively with others
Demonstrated customer service and support skills
Resourceful, customer focused, team player
Positive, winning attitude
Education
Associate or Bachelor's degree in Information Technology, or related certifications with 3 year(s) of experience in a similar role
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