Operations Processor

Job Description:
The Operations Processor supports the Launch Servicing business unit with specific responsibilities focused on timely and accurate processing of a variety of functions across multiple asset classes; including but not limited to; UCC filings, subordinations, transfer & assumption, payments & payment related processing, account maintenance, account research, reporting and communication with borrowers, clients and vendors.

Responsibilities:

• Handle documentation and processes for completion of UCC filings, execution of subordination agreements and the facilitation of transfer & assumption agreements as directed by client program guidelines, monitoring and taking actions on changes through our external vendor partners, client direction and other sources
• Process cash & non-cash payments, payment research, refunds, other related payment processes and provide support to account reconciliation
• Process email and text messaging campaigns
• Ensure accurate processing of incoming files and validate system updates
• Interact with team members, management and program administrator regarding process
• Respond to incoming borrower portal messages and email questions from selected queues
• Maintain clear, concise and accurate documentation of all action taken on borrower’s accounts, including calls and messages received and responded to
• Research, analyze and reconcile loan payment discrepancies and disputes.
• Maintain accurate knowledge of UCC filing practices, actively participate in vendor training & support
• Review and process invoices from vendors, ensuring accuracy with client billing
• Perform other duties as assigned

Essential Functions:

• Regular and punctual attendance
• Answering customer Inquiries
• Adherence to policies and procedures
• Complaint resolution that aligns with Goal’s core values
• Customer retention and relationship building
• Documentation and data entry

Work Environment and Physical Demands:

• Ability to stand / sit for extended hours of time
• Ability to remain at workstation for long periods of time
• Ability to work in an environment with a moderate to loud noise level
• Heavy keyboard/mouse usage required with repetitive movements

Education & Other Minimum Requirements:

• Bachelor's degree preferred or High School diploma or GED and equivalent number of years of experience
• Minimum 2 years of operations experience demonstrated through work in the banking, finance, insurance, mortgage, consumer lending or student loan industry preferred.
• Strong interpersonal skills: professional, courteous, friendly, warm, empathetic, level-headed and composed
• Regular and reliable attendance
• Strong analytical skills with high attention to detail and accuracy
• Effective written and verbal communication skills
• Ability to manage time to maintain department productivity standards and consistently carry out job responsibilities.
• Proficiency in MS Office applications (e.g., Word, Excel, and PowerPoint), and other CRM platforms (e.g., Salesforce) desired
• Ability to work both independently and in a team environment.

Bonus points if you have:

• An eagerness to learn and grow your leadership skills
• A drive to succeed, a sense of urgency, and a passion for your work
• An all-around team player attitude

• 401(k) company match up to 4%
• Long Term Incentive program
• Medical, dental, and vision coverage
• Annual HSA contribution of $1,650
• Life insurance, disability, and critical illness
• Birthday holiday
• 2 floating Community Days
• Free snacks and drinks in the office
• Tuition reimbursement program
• Generous PTO, including Paid Parental Leave
• $2,000 Vacation Incentive Plan after 3 years $1,000 Sabbatical Day
• Community funds, wellness funds, and more

Learn more about our benefits by viewing our 2025 Employee Benefits Brochure.

Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise.

Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management.

Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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