Implementation Consultant

Come join our Goddard Systems, LLC (GSL) corporate team! We are a great place to work and offer many employee-friendly perks and benefits. GSL is the manager of the Goddard School franchise system that supports over 650 schools which delivers a high-quality, play-based learning program to families all over the United States. Our successful franchise business model supports franchisees through partnerships with teams of seasoned professionals who draw over 30 years of business, marketing, IT, franchise, finance, and education experience. Because of this, The Goddard School has grown into an institution that parents and families trust, reaching more than 80,000 students in 38 states – and growing.

Summary

The objective of the Implementation Consultant role is to serve as the conduit between the various departments at GSI and the field operations team, sharing innovative curriculum, programming, IT, and operational initiatives to enhance school performance.

The Implementation Consultant is responsible for building and deploying standards, programs and tools that elevate operational performance, protects the brand, and builds the Goddard School reputation above and beyond state licensing requirements, ultimately enhancing the franchisee, faculty, and family experience at the school level. The work will be multidiscipline and be dependent on the needs of the franchise organization at any given time.

The Implementation Consultant, working in partnership with the Regional Manager, will provide support in preparing and/or delivering training to the franchise consultants and to their region as needed.

This candidate can be located anywhere in the United States. 

Essential Functions

• Manage project based workstreams within the OPS Excellence department based on brand standards.
• Utilize co-program development across disciplines to create tools and resources for franchisees, faculty and families resulting in an increased consumer experience.
• Lead introduction of programs, including education, IT and operational tools and new GSI initiatives to schools in the region including implementing proprietary GSI programs.
• Provide ongoing support to franchise consultants for sustainable quality implementation.
• Develop continuous feedback loop with various departments regarding what is needed for schools. These connections will be driven by the scope of each project the Field Coach is leading.
• Share data and insights on status and success of projects
• Conduct school visits (go sees) to assess programs and resources both before and launch, including operating pilots within their region.
• Assess regional portfolio performance regarding program quality and business performance.
• Partner with regional managers and franchise consultants in coaching school leaders on execution of a premier educational program and strong business performance. This work is led by the franchise consultants with the support of the regional manager and Field Coach.
• Share knowledge on national accreditations, state Quality Rating and Improvement Systems, approved vendors, curriculum, and assessment tools with franchise consultants.
• Support regional managers and franchise consultants in coaching school leaders on these initiatives.
• Develop knowledge of franchise consultants on education platform options and components of proprietary education curriculum through virtual sessions and school visits.
• Partner with GSI Education, Marketing, and SSS teams to develop content for franchisee huddles as needed.
• Plan appropriate field time with Franchise Consultants and Regional Manager to execute the role.
• Complete required documentation procedures for all calls and email communications including the tracking of information in CRM.

Job Requirements

• Bachelor’s degree required. Early Childhood, Elementary Education, or Business Management preferred.
• At least 3 years franchising experience such as consulting, franchise development, operations support.
• Ability to identify process gaps and weaknesses.
• Skilled in time management and driving tasks to completion.
• 5 years of experience developing, leading, or executing educational programming in an early childhood education facility.
• 2 years of experience managing a portfolio of sites in an educational setting.
• 2 years of experience delivering presentations and /or training.
• Proficiency in Microsoft Office Suite
• Travel up to 50%, based on needs of the field and projects in queue
  
  

Skill, Abilities & Other Attributes

• Consultative skills including ability to lead with inquiry, influence without authority and drive results through relationships.
• Must be comfortable crossing departmental boundaries and working very closely with multiple teams throughout the organization.
• Ability to describe basic theories of education in terms that are easily understood and actionable.
• Above average analytical skills and comfort with on-line systems and excel.
• High level of professional and interpersonal skills to build trusting relationships, manage sensitive and confidential situations and information.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple projects including creation from beginning to end.
• Strong collaboration skills with the ability to communicate effectively across all levels of the organization.
• Willingness to learn new skills and subject matter.
• Self-motivated, resourceful achiever that thrives in a fast-paced environment.