Fitness Center Front Desk Attendant

Job Description: The Fitness Center Front Desk Associate will greet and direct members, guests, and staff as they enter the La Bella Vita (Fitness Facility) and provide control of the front door location. This position will provide assistance to member requests along with inquiries about gym operations & policies, as well as perform various administrative duties as directed by the Fitness Director.

Responsibilities: The Front Desk Associate position is responsible for the following:

• Greets each member and guest promptly, enthusiastically, and with a smile to create a friendly positive entrance into the gym
• Says "Hello" to all incoming guests and says "Goodbye" to all outgoing guests
• Provides security and control to the front door area of the facility
• Registers all guests into the gym using proper registration procedures
• Ensures that guests and appointments are directed to the appropriate person in a prompt, professional manner
• Answers the phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques
• Addresses caller's requests and/or takes appropriate messages
• Responds immediately to member requests, inquiries, and concerns
• Maintains a neat appearance and wears proper uniform attire with nametag while on duty
• Distributes towels and other materials as needed
• Processes retail and concession sales
• Attends all staff meetings as directed
• Cleans and maintains La Bella Vida area according to Company standards
• Responsible for a walk-thru of the facility every hour
• Follows proper opening and closing procedures as assigned
• Logs all maintenance concerns that are reported
• Notifies management of gym incidents that requires incident reports
• Works when scheduled and adheres to company attendance policies
• Performs other duties as directed by the Fitness Director
• Maintains and generates members internally and externally with good intentions
• Presents a healthy lifestyle and fitness professionalism at all times
• Has a thorough understanding of overall club systems and operations and enforces procedures and policies
• Completes designated shift cleaning and signs off on the cleaning chart
• Maintains a professional view on all current trends and products
• Adheres strictly to monthly membership promotions and pricing
• Ensures all members and guests are helped in a prompt and professional manner.

Qualifications

• Excellent customer service skills are required.
• Ability to communication effectively with both staff and members is critical.
• Understanding of basic cash processing procedures is required.
• Functional computer skills are required.
• Ability to multi-task is very helpful to successfully perform duties.
• Weekend availability is a must

• Employee Golf/Fitness Center privileges
• Discounts on Merchandise/Apparel at the Golf Shop