What are the responsibilities and job description for the Store Receptionist/Concierge position at The Good Feet Store?
About Us
The Good Feet Store is a leading retail company with 18 locations and plans for continued growth in 2025. We pride ourselves on providing exceptional customer experiences and driving inbound traffic to our stores through innovative marketing and personal engagement. As we expand, we are seeking a welcoming and organized Receptionist/Concierge to join our store team and create an outstanding first impression for every guest.
Position Overview
The Store Receptionist/Concierge serves as the face of the store, ensuring all guests feel welcome and well-assisted. This role will include answering incoming calls, greeting new guests in person, scheduling appointments, assisting at the register, and performing light administrative tasks as needed. The ideal candidate will be a friendly, organized multitasker who thrives in a dynamic retail environment.
Key Responsibilities
Customer Service:
o Greet customers warmly as they enter the store and assist with initial inquiries, and if a Specialist is unavailable, ensuring the customers are provided what they need while they wait to be helped.
o Answer incoming phone calls promptly, direct calls appropriately, and provide helpful information that leads to an appointment/visit.
o Act as a point of contact for guest needs, ensuring they receive excellent service.
Point of Sale (POS) Support:
o Assist at the register during peak times to ensure a smooth checkout experience.
o Handle basic transactions and support customers.
Administrative Duties:
o Perform light administrative tasks such as organizing files, managing guest appointments.
o Monitor and manage the front desk area to ensure it remains organized and presentable.
o Assist in answering questions about store events, promotions, and general inquiries.
Collaboration:
o Work closely with the store team to provide seamless guest experiences.
Qualifications
· High school diploma or equivalent.
· 1-2 years of customer service, receptionist, or retail experience preferred.
· Strong communication skills (verbal and written).
· Proficiency in handling phone systems and basic computer software (POS systems, Microsoft Office, etc.).
· Ability to multitask in a fast-paced environment.
· Friendly, professional demeanor with a customer-first mindset.
Benefits and Perks
· Competitive hourly wage.
· Opportunities for career advancement in a growing company.
· Employee discounts on store products.
· Flexible scheduling opportunities.
· Collaborative and team-oriented work environment.
Interview Process:
Our initial interview will take place via Zoom with our Hiring Team. Once short listed, you will be invited to do a secondary interview in-store with our Hanover manager.
