What are the responsibilities and job description for the Tour Guide position at The Gorge Underground LLC?
Are you a natural performer that enjoys sharing information with others? Are you a born storyteller able to capture the interest of others? We have an exciting opportunity for a sociable Tour Guide to lead tours daily with enthusiasm, energy, and excitement!
From ensuring guests have the proper equipment to following set safety guidelines, you'll lead guests on multiple tours throughout the day. Enjoy a collaborative team, dynamic hands-on tour role, and a chance to create an exciting, once-in-a-lifetime experience for guests young and old.
If you love to speak in public and love sharing your passion with those around you, check out the details below to learn more.
RESPONSIBILITIES
What You Bring to The Table
Solid Communication skills: A savvy communicator, your written and verbal skills are top-notch
Welcoming disposition: You put people at ease, can talk to anyone, and love interacting with people of all kinds
Collaboration: You are a partner, teammate. You flourish helping others and working collaboratively
Customer-focus: You deliver top-shelf customer service with every single transaction
Drive: "Actor, entertainer, storyteller, reveler" - you love being the center of attention and engaging a crowd
Leader: You are a born leader. You love to assist, teach and instruct others
JOB DUTIES
What You Can Expect Day-to-Day
While no one day is the same, you'll be responsible for the following critical tasks as a tour guide.
Greet and welcome guests
Explain safety policies and procedures
Demonstrate a quick paddling tutorial
Ensure guests have appropriate equipment
Lead 4 tours daily with consistent enthusiasm and energy
Assist guests on a variety of topics, including concerns, comfort, and equipment issues
Prepare tour materials
Stay current on company developments and relevant area news to bolster guest's tour experience
Follow all established safety guidelines and ensure that guests remain within designated areas
Record and report any unusual incidents or violations of safety guidelines
Maintain and sanitize equipment after every use
Stay on schedule/time during tours and adjust as necessary
QUALIFICATIONS
What it Takes
We are looking for a charismatic, well-spoken professional that can lead tours and create an experience for our many guests.
Minimum Required:
MUST be 16 yrs. of age and able to work on weekends and maintain a flexible schedule (nights, holidays)
High School diploma or equivalent
Certified CPR/First Aid training (if not, we can provide)
Strong public speaking and presentation skills
Superb written and verbal communication skills
A dynamic, can-do personality
Strong customer service skills
Demonstrated professionalism
Punctual team player with an ability to improvise and be charismatic
