Zipline Tour Guide

No experience required!!!

Seeking professionals who are interested in providing great customer service and experience while working in a fun outdoor environment. The position of Canopy Guide is an hourly part-time or full-time seasonal position. Canopy Guides are responsible for a one-of-a-kind guest experience.

Guides must have a positive attitude, team-oriented mindset, excellent communication skills and be able to focus on safety.

We offer the highest quality safety and professionalism to get the general public engaged with the outdoors. We want our guests, and our staff, to have fun! We strive to foster a culture of professionalism, support, creativity, and innovation.

Position Description

Zipline Canopy Tour Guides are responsible for providing excellent customer service while leading guests through a 3.5-hour zipline canopy tour for a one-of-a-kind guest experience. Guides will lead up to 2 tours per day and will work 3-6 days per week depending on the season. CPR and First Aid training are preferred; Wilderness First Responder (WFR) certification is great!

All guides will undergo an intensive, in-house training following ACCT standards. Pay dependent upon experience and certifications.

Essential Job Functions include but not limited to:

• Will work alongside a co-guide throughout tour

• Ensure course operations are conducted in accordance with The Gorge’s safety

standards

• Fit harnesses and helmets correctly and supervise the use of the equipment

• Provide excellent customer service to all guests at The Gorge

• Clear communication with co-guide, outpost staff, and management in person and

using radios

• Deliver participant ground school instructions on proper zipping procedure

• Monitor guests’ ability to follow procedure throughout trip, and deliver additional

instruction as needed

• Facilitates guests’ experience while on tour

• Perform technical rescues as needed

• Ongoing assessment/management of risk in dynamic conditions

• Inspect all personal protective equipment (PPE) prior to and after use

• Complete post-trip paperwork

• The ability to perform work at heights over 50 feet

• Able to stand and walk outside for 8 hours in all weather conditions

• Able to walk or hike in uneven terrain

• Able to pull guests onto platforms along a steel cable

• Must be able to climb a ladder

• Must have a flexible schedule with full availability on the weekends and holiday

• All staff are required to maintain excellent hygiene and maintain a professional

appearance

Job Types: Full-time, Part-time, Seasonal

Pay: $12.00 - $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Holidays
• Weekends as needed

Supplemental Pay:

• Commission pay
• Tips

Work Location: In person

Salary : $12 - $14