PM Lead Restaurant Server

Job Summary: We are seeking a dedicated and experienced Lead Server to join our dynamic team. The ideal candidate will have excellent customer service skills, strong leadership abilities, and a passion for creating an exceptional dining experience. As a Lead Server, you will be responsible for overseeing the daily operations of the dining area, leading a team of servers, ensuring high service standards, and maintaining guest satisfaction.

Key Responsibilities:

• Lead, motivate, and train a team of servers to ensure efficient and professional service.
• Greet and interact with guests to ensure their needs are met and expectations exceeded.
• Maintain a deep knowledge of menu items, specials, and beverages, and be able to make recommendations to guests.
• Handle customer complaints and concerns with professionalism, aiming to resolve issues to the guests' satisfaction.
• Ensure that the dining area is clean, organized, and properly set up before, during, and after service.
• Train new servers, providing guidance on customer service standards, product knowledge, and company policies.
• Monitor server performance and provide feedback to improve service quality.
• Assist in the preparation and organization of opening and closing duties.
• Collaborate with kitchen staff and management to ensure smooth operations.
• Ensure that all food safety, cleanliness, and health regulations are followed.
• Manage guest reservations and special requests.

Qualifications:

• Proven experience as a server, with at least 1-2 years of experience in a lead or supervisory role.
• Strong leadership, communication, and interpersonal skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• In-depth knowledge of food and beverage offerings, including wine and cocktail pairings.
• Exceptional customer service skills with the ability to anticipate guest needs.
• Ability to work well under pressure and maintain a positive attitude.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Physical Requirements:

• Ability to stand, walk, and move around the dining area for extended periods of time (up to 8 hours).
• Ability to lift and carry heavy trays, food, and beverage orders (up to 25 pounds).
• Ability to bend, squat, and reach in order to serve guests and retrieve items from shelves or storage areas.
• Comfortable working in a busy, fast-paced environment with high noise levels.
• Good physical stamina and mobility to efficiently serve a high volume of customers throughout shifts.

Additional Requirements:

• Food handler certification (or ability to obtain certification within a specified time).
• Ability to work as part of a team and adapt to changing priorities and tasks.

Compensation: Competitive hourly wage plus tips, with opportunities for advancement within the company.

If you're a passionate, service-oriented individual with leadership skills, we encourage you to apply and join our exceptional team.