Youth and Family Program Director

GREATER KINGSPORT FAMILY YMCA

Job Title: Youth & Family Program Director Job Grade: 15

FLSA Status: Full Time/Non-exempt Revision Date: March 2025

Reports to: Director of Membership Leadership Level: Team Leader

Primary Function: Member Programming

POSITION SUMMARY:

Under the supervision of the Director of Membership. The incumbent will foster a cause-centered culture that is welcome, genuine, hopeful, nurturing, and determined.

OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

· Under the guidance of the Director of Membership, the Youth and Family Program Director will oversee the operations and facilitation of the Greater Kingsport Family YMCA Youth & Family Programming.

· Innovate & Grow: Introduce exciting new programs that’ll add value to YMCA memberships and take our youth and family services to the next level.

· Directs, Supervises, Develops and Organizes monthly family program events for our members of all ages. These programs add value to our members, community and sense of belonging.

· Monitors and evaluates program growth and all aspects that support success (process, quality, strategy, relationships and training) to impact member retention.

· Communicates program information, registration information, schedules effectively and consistently, Reviews and updates all Member Programming procedures and communicates changes to staff. Develop strategies to motivate staff and achieve goals.

· Organizes and schedules events for youth programming: ex. Father Daughter Dance, Parents Night Out and Mini Explorers. Manage and schedule all facilities and areas needed for programming.

· Recruit, Orient, Supervise, Train, Evaluate and Reward staff and volunteers in Child Watch, Adventure Kids, Mini Explorers, and all Membership (adult & youth) Programming to ensure that performance is meeting and/or exceeding expectations.

· Oversee and conduct ongoing program member evaluations and surveys to ensure outcomes align with the needs of the community and the YMCA strategic plan.

· Promote the recruitment of new members and retention of existing members.

· Create and sustain a culture of membership satisfaction reflected in all staff delivering on current and evolving member needs and expectations.

· Provides support to Member Programming Staff with daily operations, including but not limited to the following; supervision, training and problem resolution to maintain successful and accurate operation.

· Manage Budgets: Develops and controls budgets related to the position and ensures program operates within budget, including proformas and cost analysis. Manage payrolls for all departments assigned.

· Community Connection: Build and maintain relationships and attend events within the community to secure support and represent for the YMCA

· Community Events: Healthy Kids Day (Manage and implement branch special events associated with all related program areas).

· Marketing: Plan, promote and develop new activities to keep members engaged.

· Develops and maintains positive relationships with children, parents, co-workers and volunteers, while maintaining confidentiality of information related to parents and children. Respond to all parents, members and community inquiries in a timely manner.

· Communicates upkeep of equipment, furniture and facility with Property Manager to maintain a safe and clean environment.

· Responsible for scheduling and working shifts with all member programming.

· Leads program specific meetings and conducts quarterly staff meetings.

· Participate in annual fundraising campaigns.

· Knowledge and execution of emergency procedures

· Attend and contribute to all staff meetings and in service training.

· Maintain the safety of all members when other managers are not present.

· Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

LEADERSHIP COMPETENCIES:

· Inclusion

· Emotional Maturity

· Engaging Community

· Communication & Influence

· Critical Thinking & Decision Making

REQUIRED QUALIFICATIONS:

· Committed to and supportive of the Y mission.

· Ability to work a flexible schedule including evenings, weekends and holidays based upon needs of the YMCA.

· A desire to lead with passion, positivity and a commitment to making a difference.

· Two (2) years of experience in management and youth services.

· Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

· Excellent relationship building, written and oral communication, organizational and time management skills.

· Ability to multi-task, take initiative, be enthusiastic, solve problems and work under pressure while maintaining a positive attitude.

· Demonstrate a high level of professionalism, a growth- mindset and innovation.

· Obtain CPR/First Aid/AED training within 90 days of hire.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach, and must be able to move around the work environment.

· Ability to stand for extended periods and to lift an equivalent of 20 pounds.

· Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

· The noise level in the work environment is usually moderate but can be noisy at times.

· Ability to stand for long periods of time, to walk, kneel, crouch and sit (including on the floor).

· Must be able to see, hear and speak.

· Must be proficient with technology, including Microsoft Office, and demonstrate willingness to continued learning.

The Greater Kingsport Family YMCA provides Equal Employment Opportunity and will not discriminate against an employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, victim of domestic violence, genetic predisposition or information, military or veteran status, or any other legal recognized protected basis under federal, state, or local laws, regulations or ordinances. To the extent required by law, Greater Kingsport Family YMCA will make reasonable accommodation so that employees with qualifying disabilities can perform the essential functions of the job, unless providing such accommodation would result in an undue hardship.

Job Type: Full-time

Pay: $16.50 - $17.50 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person

Salary : $17 - $18