What are the responsibilities and job description for the IT Asset and Configuration Coordinator position at The Greenbrier Companies?
At Greenbrier, we do the hard work that matters. The Greenbrier Companies (NYSE:GBX) is powering the movement of products around the world as a leading designer, manufacturer and supplier of freight rail transportation equipment and services.
Greenbrier’s heritage of hard work and industrial innovation is celebrated at every level of our organization. We structure our business to support teams that deliver innovative solutions for our customers while positively impacting the world around us.
Greenbrier’s success begins with people. We believe in supporting our global workforce through our unwavering attention to Safety, Quality, Respect for People and Customer Satisfaction. Our IDEAL commitment is rooted in these values, which promotes Inclusion, Diversity, Equity, Access, and Leadership, creating a culture where employees are fulfilled and feel good about coming to work every day. A diverse, qualified, and engaged talent base is the key to our success.
Summary
The IT Asset and Configuration Coordinator is responsible for managing and maintaining IT assets, configuration data, and change management processes within ServiceNow. This role ensures accuracy in hardware and software asset management while also supporting code deployments using Azure DevOps. The ideal candidate will have experience with ITSM processes, asset lifecycle management, and software deployment best practices.
Duties and Responsibilities
To perform this job successfully an individual must be able to perform the following essential duties satisfactorily. Other duties may be assigned to address business needs and changing business practices.
Asset and Configuration Management (ServiceNow)
- Oversee and maintain the ServiceNow CMDB (Configuration Management Database) to ensure accurate tracking of IT assets and configurations.
- Manage the end-to-end Hardware and Software Asset Management (HAM/SAM) lifecycle, including procurement, deployment, tracking, and disposal.
- Ensure compliance with licensing agreements and software usage policies.
- Regularly audit asset data for accuracy and address discrepancies.
- Develop and maintain policies and procedures related to IT asset and configuration management.
Change Management (ServiceNow)
- Own and manage the IT Change Management process in ServiceNow, ensuring changes are documented, reviewed, approved, and communicated effectively.
- Track the implementation of changes.
- Ensure adherence to ITIL best practices for minimizing risks associated with IT changes.
- Monitor and report on key change management metrics.
Code Deployment (Azure DevOps)
- Support software and configuration deployments using Azure DevOps pipelines.
- Collaborate with development teams to ensure seamless integration and deployment of applications.
- Assist in automating deployment workflows to improve efficiency and reliability.
- Troubleshoot and resolve deployment-related issues.
Qualifications
The following generally describes requirements to successfully perform the assigned duties.
Minimum Qualifications
- Experience with ServiceNow ITSM, including CMDB, Change Management, and Asset Management modules.
- Hands-on experience with Azure DevOps for CI/CD pipeline management and code deployment.
- Strong understanding of ITIL principles and best practices.
- Experience managing hardware and software asset lifecycles.
- Ability to analyze data and generate reports on asset inventory, software compliance, and change management activities.
- Excellent problem-solving, communication, and organizational skills.
Preferred Qualifications
- ServiceNow certifications (e.g., ServiceNow ITSM, CMDB, or HAM/SAM Certified Implementation Specialist).
- ITIL Foundation or higher certification.
- Experience in scripting or automation related to asset management or deployment.
- Understanding of software licensing and compliance requirements.
Work Environment and Physical Requirements
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Hybrid options available.
- Opportunities for professional growth and certifications.
- Collaborative work culture with cross-functional teams.
Physical Activities and Requirements
Frequency Key
Not Applicable: Activity is not applicable to this occupation
Occasionally: Occupation requires this activity up to 33% of the time (0- 2.5 hours/day)
Frequently: Occupation requires this activity from 33% - 66% of the time (2.5: 5.5 hours/day)
Constantly: Occupation requires this activity more than 66% of the time (5.5 hours/day)
Working Postures
- Sit: Frequently
- Stand: Occasionally
- Walk: Occasionally
- Bend: Occasionally
- Kneel/Squat: Not Applicable
- Crawl: Not Applicable
- Climb: Not Applicable
- Reach Forward: Occasionally
- Reach Upward: Occasionally
- Handling/Fingering: Frequently
Lift / Carry Requirements
- 5-10 lbs: Occasionally
- 10-25 lbs: Not Applicable
- 25-50 lbs: Not Applicable
- 50-75 lbs: Not Applicable
- 75 lbs: Not Applicable
Push / Pull Requirements
- Up to 10 lbs: Occasionally
- 10-25 lbs: Not Applicable
- 25-50 lbs: Not Applicable
- 50-75 lbs: Not Applicable
- 75 lbs: Not Applicable
EOE including Vet/Disability
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Greenbrier makes reasonable accommodations in the application and hiring process for individuals with known disabilities, unless providing accommodation would result in an undue hardship. Any applicant believing that he or she may need reasonable accommodation for any part of the application and hiring process should contact Greenbrier Human Resources at careers@gbrx.com or call us at 503-684-7000. ----------------------------------------------------------------- Email communication from The Greenbrier Companies (Greenbrier) will always come from a corporate email address that ends in @gbrx.com or from our applicant tracking system, iCIMS, after you have created a secure account and submitted your application. During the application process, you will create a secure account in our secure applicant tracking site that ends with “-gbrx.icims.com”. In this portal, we will ask you to provide your contact information, past employment history, education history and other job-related information.
