SPA COORDINATOR

Job Description

Position : Spa Coordinator

Department : Spa

Primary Responsibilities : (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)

• Constant interaction with guests by phone or in person making Spa / Salon reservations and explaining services
• Accurately enter reservations for treatment room and therapist
• Understand and respond to all guest needs and requests in a timely and professional manner. Maintain pleasant and welcoming demeanor in person and over the phone
• Ensures The Greenbrier experience
• Adheres to policies of the facility
• Reports any incidents or accidents to the Spa Director
• Submits all paperwork and financial reporting, when applicable
• Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair
• Maintains a monthly inventory of supplies and / or products, when applicable
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and / or guests
• Participates in the Manager on Duty (MOD) schedule, if applicable
• Helps ensure facility is only accessed by actual members and / or guests, and that it is safe and secure at all times
• Greets each and every guest with a smile and direct eye contact
• Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc
• Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc. Ensures proper coverage when it's necessary to leave the area
• Keeps area clear of clutter and personal effects
• Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book
• Informs facility manager of any member, guest, or facility issues
• Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable
• Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events

Normal Working Hours : (Shift, days)

In order to be successful in this position, the ideal candidate must meet the following criteria in addition to the Mobil 5 Star Service Standards for All Employees.

Past Work Experience Requirements : (Type of work, number of years required, equivalent experience, etc.)

Educational Requirements : (Degree / Certification, highest required / preferred, field of study)

Communication Skills Requirements : (Verbal : phone, in-person, group; Written : memos, documents)

Technical Requirements :

Location of Work Indoors

Heated

Work Postures Continuous (up to 8 hrs. in an 8 hr. shift), Frequent (up to 5.5 hrs. in 8 hr. shift), Infrequent (up to 3 hrs. in an 8 hr. shift), Rarely (up to .5 hr in 8 hr. shift)

Standing- Continuous

Sitting- Continuous

Walking- Rarely

Climbing- Rarely

Bending / Stooping- Infrequent

Overhead Reaching- Infrequent

Arm / Hand Movement- Frequent

Hand / Eye Coordination- Frequent

Lifting Requirements

Rarely (up to .5 hr in 8 hr. shift) 21 - 30 lbs

Horizontal Lift

Overhead Lift

Floor to Waist Lift

Grasping

Push / Pull

Carrying

Required Supervision : (Reports to, Supervision provided, number of people to supervise)

Other Requirements :