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Surveillance Supervisor in Training

The Greenbrier Hotel
White Sulphur Springs, WV Full Time
POSTED ON 2/2/2025
AVAILABLE BEFORE 4/28/2025

Job Description

Essential Job Functions

Position : Surveillance Supervisor in Training

Department : Surveillance

Primary Responsibilities : (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)

  • Directs special observations as requested by Surveillance Management or Casino Management.
  • Supervise, schedule, and evaluate surveillance operators.
  • Communicates clearly and directly with Surveillance Operators concerning performance expectations, productivity, and accountability.
  • Oversees the implementation of departmental policies and goals.
  • Responsible for continuing training in surveillance technology.
  • Monitors that the CCTV / CCVS system is safe and secure and performs troubleshooting when necessary.
  • Responsible to know all policies and procedures of all departments on the gaming floor.
  • Reports any violations of procedures to the appropriate personnel.

Secondary Responsibilities :

  • Creates and maintains working relationship with the West Virginia Lottery, security, and casino management.
  • Ensures the proper logs are being maintained on their shift.
  • Ensures that the secure gaming areas are being monitored by operators.
  • Creates reports on a timely basis
  • Maintain a safe, clean, and hazard free work environment.
  • Complete various administrative and technical tasks as assigned by the Director of Surveillance.
  • Normal Working Hours : (Shift, days)

  • Hour and days off will vary depending on business requirements including nights, weekends, and holidays.
  • In order to be successful in this position, the ideal candidate must meet the following criteria

    in addition to the 5 Star Mobil service standards for All Employees.

    Past Work Experience Requirements : (Type of work, number of years required, equivalent experience, etc.)

  • Minimum 2 years in casino surveillance.
  • Must be card count certified or be able to obtain card count certification within three months
  • Educational Requirements : (Degree / Certification, highest required / preferred, field of study)

  • High School Diploma or G.E.D. preferred
  • Communication Skills Requirements : (Verbal : phone, in-person, group; Written : memos, documents)

  • Excellent communications skills - phone, in person
  • Technical Requirements :

  • Working Knowledge of digital surveillance systems
  • Computer

    Experience Software Skill Level (Beginner, Intermediate, Advanced)

    Word Processing : Intermediate

    Spreadsheet : Intermediate

    Database : Beginner

    Programming : Beginner

    Calendars : Beginner

    Internet : Beginner

    Hardware Installation : Beginner

    Technical Skills Skill Level (Beginner, Intermediate, Advanced )

    Typing (WPM) : Intermediate

    Data Entry : Beginner

    Other :

    Location of Work YES NO

    Indoors Yes

    Heated Yes

    Temp. Fluctuations No

    Outdoors No

    Below Ground Yes

    Elevated Areas No

    Personal Protective Equipment Required No

    Work Postures Continuous (up to 8 hrs. in an 8 hr. shift), Frequent (up to 5.5 hrs. in 8 hr. shift), Infrequent (up to 3 hrs. in an 8 hr. shift), Rarely (up to .5 hr in 8 hr. shift)

    Standing : Infrequent

    Sitting : Continuous

    Walking : Infrequent

    Climbing : Rarely

    Bending / Stooping : Rarely

    Overhead Reaching : Rarely

    Arm / Hand Movement : Continuous

    Hand / Eye Coordination : Continuous

    Other (Define) : Lifting Requirements

    Frequency (choose 1 per movement)

    Continuous (up to 8 hrs. in an 8 hr. shift), Frequent (up to 5.5 hrs. in 8 hr. shift), Infrequent (up to 3 hrs. in an 8 hr. shift), Rarely (up to .5 hr in 8 hr. shift)

    Amount 10 lbs. or less, 11-20 lbs., 21-30 lbs., 31-40 lbs., over 41 lbs.

    Horizontal Lift : Rarely 10 lbs. or less Overhead Lift : Rarely 10 lbs. or less

    Floor to Waist Lift : Rarely 10 lbs. or less Grasping : Rarely 10 lbs. or less Push / Pull : Rarely 10 lbs. or less Carrying : Rarely 10 lbs. or less Other (Define) :

    Required Supervision : (Reports to, Supervision provided, number of people to supervise)

  • Director of Surveillance
  • Other Requirements :
  • Consistent demonstration of the Ten Essential Attributes
  • Must be able to obtain a state issued gaming license.
  • Requirements are subject to change
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