Assistant Executive Housekeeper

POSITION SUMMARY:

Reporting to the Executive Housekeeper, the Assistant Executive Housekeeper supervises and coordinates activities of room attendant, house attendant, public area cleaners and floor supervisors. Assists in the managing and directing of the day–to–day operations of all Housekeeping and laundry functions. Acting as the Executive in the case of absence.

Participates in and enforces quality assurance for Housekeeping Department and department cost control measures.

Responsibility & Authority:

• Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
• Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
• Experience with turn down service, special needs of VIP Guests
• Assigns team members their duties and inspects work for conformance to prescribed standards of cleanliness.
• Prepares and distributes the Room assignment sheet and floor keys to room boys.
• Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
• Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
• Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
• Schedules cleaning of all meeting rooms after a completed function.
• Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
• Inventories cleaning supplies & linen stock to ensure adequate supplies.
• Investigates concerns regarding housekeeping service and equipment, and takes corrective action.
• Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counseling and also enforces to the hotels standard operating procedures.
• Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
• Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
• Advises manager, desk clerk, of rooms ready for occupancy.
• Rewards employees who use their empowerment to meet or exceed guest expectations.
• Print all housekeeping related reports and traces from PMS.
• Assists in controlling expenses by the housekeeping department.
• Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
• Maintain high quality of housekeeping standards in: 1) the guest rooms 2)linens and uniforms 3)lost and found procedures 4) laundry and 5) public area.
• Review outside laundry facility servicing to ensure quality, undamaged linens, and consistent delivery, keeping in mind the budgetary guidelines.
• Co-ordinate with vendors eg: Pest control, Laundry services and other outsource services.
• Attend to any guest complaints and take service recovery measures if required.
• Review the housekeeping points on the guest feedback forms, take actions on guest complaints, and also share guest compliments with staff members.
• Submit requests for repair and periodic maintenance of cleaning equipment.

PREREQUISITES:

Education: Hotel management diploma or equivalent is preferred. Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar. Speak with correct English and well-modulated voice.

Experience:

Minimum 2 years housekeeping experience in a supervisory capacity, 2 years line level experience in all aspects of the Housekeeping department.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES: Knowledge of daily hotel operations; must be able to communicate both in person and on the telephone with a wide variety of individuals; ability to maintain confidentiality; skill to work with guests who may become irate and upset; ability to problem solve; must have demonstrated experience with guest services/relations; must be willing to be part of the team; must be organized.

PHYSICAL REQUIREMENTS: Ability to speak clearly and distinctly; both in person and on the telephone; ability to lift up to 25 lbs.; ability to stoop and reach; ability to climb stairs; ability to stand for long periods of time.

CONDITIONS OF EMPLOYMENT: Work in a no smoking area; must be able to work flexible hours/days and overtime as required; must be able to work weekends and holidays; ability to maintain confidentiality.