What are the responsibilities and job description for the Membership Coordinator position at The h.wood Group?
ABOUT US:
We are a private members club nestled at the base of the Bird Streets. We operate as a resort without rooms, where world class art and wine are the backdrop to elegant service. The venue consists of a grand dining room, classic sushi bar and timeless rooftop. We cater to a highly unique and diverse member base.
ROLE SUMMARY
As Membership Coordinator, you hold the keys to the Membership Database. You will manage the operations that ensure all back-of-house functionalities run perfectly for all membership services and you will be a consistent on-site presence at the Club with members. The Membership Coordinator is the first point of contact for our software solutions host, PeopleVine, as well as with the operations team at Bird Streets. They will contribute to and manage the strategic member-facing narratives, develop consumer, and market insights, and grow both perception and positions of Bird Streets membership strategy. Reporting to the General Manager and the Senior Director of Membership, you will play an integral part in the company’s lead revenue stream. Your day-to-day responsibilities will have you in close communication with members of Bird Streets and present in the club, ensuring the members are happy and enjoying their experience.
RESPONSIBILTIES:
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Own the day-to-day management of all data entry for membership services
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Manage the Member Database and CRM tools with an eye towards organization, growth and scalability.
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Research, organize and maintain information on those who have been nominated, schedule meetings and tours for the Senior Director of Membership.
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Monitor and report on membership acquisition pace and waitlist. Create all collateral for owners and Committee members to see all new nominations.
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Manage the new member intake process which includes vetting, accepting, onboarding, and welcoming new members.
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Manage all communications with members and be one of their key point people to facilitate their needs via text, phone, email, chat, social media, etc.
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Build and maintain a positive member experience at the Club by creating membership-hosted events and programming and working with management to execute them.
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Work with the Membership team to create reports for the owners to show continued progress, evolution and growth of the Bird Streets Club membership.
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Work with the Membership team across Bird Streets marketing initiatives including social media strategy, newsletters, partnerships, and events.
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Work cross-departmentally both at the h.wood Group and the Bird Streets Club to facilitate seamless service and member experience at the Club. This includes h.wood’s marketing, creative, events, finance and IT teams and the Bird Streets Club operations, culinary and reservations teams.
REQUIREMENTS:
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A minimum of three years' experience in customer service, high-end hospitality preferred
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Ability to work evenings and weekends, including in venue a minimum of four nights per week, sometimes as late as 2am
