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Front Desk & Membership Coordinator

University Club of Pasadena
Pasadena, CA Full Time
POSTED ON 1/29/2025
AVAILABLE BEFORE 4/28/2025

We are Hiring a Part-time (potential for full-time) Membership Relationship Coordinator.

Are you seeking a career that values human connection and celebrates your inherent worth as an individual? Welcome to our team! In the face of recent changes and uncertainties, we believe in fostering a culture of Genuine Hospitality, where your talents, work, and who you are as a person are not just acknowledged but celebrated.

Our Story :

Since 1922, the University Club of Pasadena has served as a center for professional, academic, and social life in the community. As a historic membership club and event venue, we offer a beautiful and relaxing environment for professionals to network and enjoy unique dining experiences together.

How Do We Create Genuine Hospitality Together :

At the core of our company is the belief in Genuine Hospitality – a commitment to creating an economy of giving. By leading with empathy, we invite everyone to feel their inherent value, from our clients and guests to the talented team working behind the scenes.

Our Mission :

To be a leader in the Club industry, recognizing and celebrating the value of our members during their visits with us.

Main Work Activities and Responsibilities

Administration :

  • Assist with vendor sourcing and scheduling.
  • Manage office supplies within budget.
  • Coordinate birthday celebrations and monthly events.
  • Develop and update processes and procedures.
  • Liaise with Sales, Kitchen, and Operations teams.
  • Oversee the Club’s email inbox and distribute information.
  • Handle payment reconciliation reports.
  • Assist with filing and data input.
  • Provide backup support for the General Manager or other senior staff during absences.
  • Coordinate maintenance requests and monitor progress.

Marketing :

  • Support projects and reports as needed.
  • Manage event signage and printing needs.
  • Contribute to social media efforts.
  • Assist with membership emails, newsletters, and events.
  • Capture and organize event photos for promotional use.
  • Support website maintenance and updates.

    • Membership :

  • Greet members and guests warmly.
  • Answer inbound calls and route appropriately.
  • Assist and direct members and guests within the Club.
  • Support with seating arrangements.
  • Make various calls and reminders to members.
  • Manage member reservations and payments.
  • Assist with reciprocal club arrangements and correspondence.
  • Maintain and update member profiles in the Club’s database.
  • Assist in identifying and reaching out to potential new members.
  • Coordinate with the sales team to follow up on leads and membership inquiries.

    • Member Service Excellence :

  • Respond to member inquiries and complaints promptly, ensuring satisfaction and resolution.
  • Train new staff or temporary employees on front desk procedures when required.
  • Track RSVPs and manage check-in for events.

    • Technology and Systems :

  • Use and maintain the Club’s CRM and reservation systems.
  • Troubleshoot minor IT or system issues (reservation software).
  • Assist in generating monthly reports on membership trends, payments, and event participation.

    • Qualities :

  • Demonstrate company values and virtuous hospitality.
  • Cultivate curiosity and a willingness to learn.
  • Exhibit kindness, engagement, and empathy.
  • Share a passion for food and hospitality.
  • Hustle with a drive to master your craft.
  • Extend empathy towards customers and coworkers.
  • Embrace a positive, non-critical mindset.
  • Enjoy and take pride in your work.
  • Recognize the inherent value in others and yourself.
  • Attention to Detail : Consistently check for accuracy in member reservations, payments, and communications.
  • Problem-Solving : Remain calm under pressure and find solutions to member or guest concerns on the spot.
  • Team Player : Work collaboratively with all departments to ensure smooth operations across the Club.
  • Professionalism : Maintain a polished and professional demeanor in all member and guest interactions.
  • Flexibility : Adapt to changing schedules or priorities, including occasional weekend or evening hours.

    • This position offers an opportunity to work in a vibrant and welcoming Club environment where no two days are the same. If you are organized, personable, and passionate about creating exceptional experiences, we encourage you to apply!

    Salary : $20 - $25

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