What are the responsibilities and job description for the HCM Senior Manager, AMS position at The Hackett Group Inc?
Job Description
The Hackett Group, a leading global strategy and operations consulting firm, helps clients generate more value from their Oracle applications through busines advisory consulting, world-class implementations, and post go live support.
At The Hackett Group, we have an environment where people with passion, commitment and insight work together to fulfill ambitious goals. We are dedicated to work at the highest standards of professional excellence and integrity to meet our clients' needs. This working style is how our values get translated into daily life, how clients experience working with us, how we deliver on our promises and build long-lasting relationships.
The Hackett Group is looking for a skilled professional to join our Application Managed Support Team with focus in the area of Payroll. Additional expertise in Time and Labor, Benefits or other HCM applications will be highly desirable.
Oracle Cloud Functional HCM Sr. Manager Responsibilities :
- Provide subject matter expertise in Oracle Cloud Applications
- Demonstrate strong analytical skills, problem-solving / debugging skills
- Communicate highly technical concepts verbally and in writing
- Manage assigned work tickets based on priority
- Manage multiple workstreams simultaneously
- Oracle SR management including escalations
- Dedication to growing module knowledge and delivering new solutions
- Develop strong rapport and gain trust of client base
- Guide and mentor clients on usability of Oracle HCM Cloud
- Research and analyze existing systems and processes; identifying data and process flows and integration points; articulate modification risks and barriers; recommending project approaches
- Conduct gap analysis between delivered functionality and client requirements and recommend solutions
- Develop testing scenarios, test scripts and lead unit, integration, and user acceptance testing
- Provide technical resolution including; functional review of integrations, data mapping, data analysis
- Coordinate with other colleagues globally, fostering a collaborative work environment
- Follow Hackett methodology - and observe any client specific variations in methodology
Oracle Cloud Functional HCM Sr. Manager Requirements :
