What are the responsibilities and job description for the SAP AMS FI/CO MANAGER Subcontractor position at The Hackett Group Inc?
Job Description
GENERAL SUMMARY
Primarily responsible for day to day SAP FICO support for multiple AMS customers. They apply well-honed consulting, project management and functional skills in the management of SAP FICO support needs of multiple AMS customers.
ESSENTIAL FUNCTIONS
- Working on support requests raised by multiple customers ranging from break fixes, enhancements, to user training
- Undertake analysis work to identify root cause with ability to discuss and brainstorm with other team members and stakeholders and escalating findings to the right stakeholders. To be responsible to assist in reducing re-occurring issues / incidents.
- Participate in collecting business requirements, analysis and proposing end to end solutions when necessary to support client's initiative to simplify and standardize processes
- To work closely with all necessary parties involved to ensure success of the AMS support practice
- Partake in the deliverable development of the AMS setup
- Partake in any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization
- Fully comply with and adhere to all the standard AMS process & procedures that are developed.
- Providing technical / functional content knowledge
- Developing and presenting conclusions and recommendations to senior client management
- Providing solution implementation assistance as required
- Overseeing the quality of deliverables
- Managing executive level client relationships
- Leading, coaching, developing and supervising the efforts of junior staff
TECHNICAL EXPERTISE :
REQUIRED QUALIFICATIONS, EXPERIENCE AND SKILLS :
