What are the responsibilities and job description for the Auto Adjuster position at The Hanover Insurance Group?
Our Claims team is currently seeking an experienced Auto Adjuster to join in our Worcester MA - Richmond, VA or Howell, MI office location.
The Hanover Insurance Group has adopted a Hybrid work model that is 3 days in office, 2 days remote.
This is a full time, exempt role.
POSITION OVERVIEW:
Responsible for the investigation, negotiation, and resolution of claims in accordance with policy provisions, business expectations, and jurisdictional requirements. Includes the input of claim data and guiding insureds and claimants through the claim process and options.
IN THIS ROLE, YOU WILL:
Have or secure and maintain appropriate state adjuster license(s) and continuing education credits.
Work within specific limits and authority on assignments of moderate technical complexity.
Use discretion and independent judgment in claim handling
Possess functional knowledge and skills reflective of fully competent practitioner.
Investigate, analyze, evaluate, and negotiate claims of minimal to moderate complexity.
Be responsible for some to all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality, and customer service.
Implement and coordinate the most effective management techniques to mitigate loss and expense payments.
WHAT YOU NEED TO APPLY:
Prior 1-2 years auto claims handling experience
Bachelor’s Degree or equivalent work experience
Dedication to delivering exceptional customer service to internal and external customers
Strong organizational and time management skills
Ability to negotiate skillfully in difficult situations with both internal and external groups
Demonstrate ability to win concessions without damaging relationships
Demonstrate strong written and verbal communication skills. Promotes and facilitates free and open communication
Understanding of applicable statutes, regulations, and case law
Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems in a timely manner
Easily adapts to new or different changing situations, requirements, or priorities
This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.
