APD Claims Representative

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

A new role can expand your knowledge and your network, and help you learn more about our business. If you think this opportunity is a fit for your career you should apply. If you are not sure you can have a conversation with your manager.

The Total Loss department is seeking Auto Total Loss Claims Representatives to join a dynamic team.

At The Hartford, we respect our employees for their unique perspectives, ideas, and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customers’ needs while improving our performance.
Goals are important, but so is the way we reach them. Character and customer value are just as vital to our reputation as financial performance – leading to behaviors that put the customer at the center of everything we do. In recognition of successful completion of training you will be eligible for a proficiency increase at or around 6 months from your date of hire.

Projected Start Date: March 24, 2025
Location: Hybrid
Training Hours: Monday - Friday 8:00am - 5:00pm (all time zones)
Regular Hours: Monday - Friday Core Business Hours, no weekends

As a Total Loss Auto Claim Representative, you will:

• Plan, recommend, reserve and execute the investigation, control, valuation

and final disposition of small to medium dollar total loss (majority) with the
occasional high end or specialty vehicle total loss

• Properly assess the indemnity and expense exposure, along with settling total

loss claims in line with state jurisdictions.

• Support other team members to enhance overall team productivity.
• Handle other duties as assigned by your manager.

Qualifications:

• 2 years of auto claim handling experience required.
• Proven negotiation \ dispute resolution skills
• Ability to efficiently manage the auto rental process.
• Proven track record of providing excellent customer service.
• Bachelor's degree preferred, and/or 1 years of equivalent experience.

Additional details:

This role can have a Hybrid or Remote work arrangement. Candidates who
live near a local office will have the expectation of working in
an office 3 days a week (Tuesday through Thursday). Candidates who do not
live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, MiFi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$49,920 - $74,880

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

| | |

| | | |

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age