What are the responsibilities and job description for the Customer Service Representative position at The Hartford?
CRS / Billing Spec I - OK10LN
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
As a Customer Service Representative your primary role is to provide support and an effortless experience to policyholders. You will work with customers regarding insurance questions, policy changes, billing, and claims needs.
This is an entry level position in our contact center and provides excellent career pathways into our organization that may include additional skill building opportunities. With a detailed road map for learning opportunities and managers who are trained to coach and guide toward career development, you will be equipped with the right tools to build a long-lasting and evolving professional career.
Location : Training is onsite in our Hartford, CT office.
Work Arrangements : The Hartford is proud to offer a hybrid work location model that is designed to support flexibility. Training for this role will be conducted in-office. The option to participate in two-day remote work will be offered after role efficiency is attained, subject to manager discretion and based on business need.
Start Date : April 14, 2025
Base Salary is $23 per hour with opportunity for growth.
Training Hours : Monday-Friday 9 : 30 AM - 6 : 00 PM EST
First 12 weeks mandatory attendance)
Post Training Hours : Monday-Friday 9 : 30-6 : 00pm ET
KEY RESPONSIBILITIES :
Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
Provide Exceptional Customer Service experience to our policyholders in every interaction.
Handling inbound telephone calls from customers with questions or servicing needs related to their home, auto policies and / or billing.
Initiate claims according to claims best practices and assist with existing claim inquiries.
Be the first point of contact to our policyholders, explaining the claims process, initiating damage appraisals, and organizing car rental where appropriate.
Promote digital self service capabilities.
Utilize multiple computer applications with accuracy.
Required to commit to the training and work schedule.
Have a dedicated workspace free from distractions during work and training hours
QUALIFICATIONS :
A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field
Ability to work in a fast-paced complex environment while navigating multiple programs
Problem solving and critical thinking skills with strong attention to detail.
Excellent communication skills with ability to empathize with customers and colleagues
Adaptability
High School Diploma or equivalent experience required
Spanish bilingual a plus
BENEFITS :
Medical, Dental, Life and Disability Insurance - EFFECTIVE ON DAY ONE!
25 days paid time off in your first full year
Tuition reimbursement
Paid volunteer opportunities
Employee recognition
Wellness program
And more!
Additional Information
For full-time, occasional, part-time, or remote positions :
- 1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite;
2) Internet provider supplied modem / router / gateway is hardwired to the Hartford issued computer with an ethernet cable; and
3) minimum upload / download speeds of 10Mbps / 100Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http : / / www.speedtest.net from your personal computer.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is :
42,560 - $63,840
Equal Opportunity Employer / Females / Minorities / Veterans / Disability / Sexual Orientation / Gender Identity or Expression / Religion / Age
About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits
Salary : $42,560 - $63,840
