What are the responsibilities and job description for the Spanish Bilingual Customer Care Representative - San Antonio, TX position at The Hartford?
CRS I Claims - CQ10AN
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
As a Customer Care Representative on the Group Benefits team, your primary role is to provide excellent customer service by answering customer questions about disability and leave management claims. In this role, you'll help our customers rebuild their lives and get back to work as soon as reasonably possible after an unexpected event happens. The Hartford will provide you with 5 weeks of paid training, as well as ongoing coaching and development to ensure your success.
START DATE : Monday, April 14th, 2025
WORK ARRANGEMENTS : This role will have a 100% Remote Work arrangement. However, to broaden career growth, collaboration, and cross-functional interaction to network with colleagues and leadership you must reside within a commutable distance to our San Antonio office.
REQUIRED : Fluent Spanish bilingual (5% Bilingual differential).
TRAINING SCHEDULE : Monday - Friday, 11 : 30 AM - 8 : 00 PM EST for the first 5 weeks of employment. Time off during training is not accommodated.
POST TRAINING SCHEDULE : Monday - Friday, 11 : 30 AM - 8 : 00 PM EST, year-round.
BASE PAY is $23 per hour with opportunity for growth.
RESPONSIBILITIES :
- Initiate claims according to claims best practices, as assigned and provide exceptional customer service.
- Promote digital self service capabilities.
- Utilize multiple computer applications to accurately document claim information.
- Have a dedicated workspace free from distractions during work and training hours.
- Required to commit to the training and work schedule.
- Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
QUALIFICATIONS :
ADDITIONAL INFORMATION :
BENEFITS :
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is :
42,560 - $63,840
Equal Opportunity Employer / Females / Minorities / Veterans / Disability / Sexual Orientation / Gender Identity or Expression / Religion / Age
About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits
Salary : $42,560 - $63,840
