Operations Director

The Operations Director is a full-time position that supports The Haven’s mission by ensuring excellent service delivery and staff culture within the organization.

Basic responsibilities include:

• Staff Culture and Support Structures (Human Resources) (30%)
• Financial Management and Business Operations (30%)
• Supervising Day Shelter and Kitchen Operations (20%)
• Organizational leadership (20%)

The Haven is an equal opportunity, second chance employer. We encourage people who have experienced oppression or were formerly incarcerated to apply, as well as those who feel particularly called to The Haven’s mission even if you do not yet possess all the preferred skills for this role.

Applicants should provide a resume and a cover letter that demonstrates your experience working alongside marginalized communities. Candidates will not be considered without these items. Submit applications by email to careers@thehaven.org.

We will begin reviewing applications and scheduling first round interviews on April 1.

Skills Required

• Experience developing and carrying out organizational policies and procedures
• Experience leading and supervising people, teams, and projects
• Proven ability to treat all humans with compassion while also holding them accountable to shared values and expectations
• Experience administering Human Resources, including payroll and benefits
• Experience managing financial operations (including budgets and audits)
• Fluent in reading and interpreting financial statements
• Fluent in Quickbooks or comparable financial accounting software
• Comfortable learning new computer software programs
• Familiarity with office systems and experience coordinating repairs
• Possesses emotional intelligence, cultural awareness, and a sense of humor
• Is inclusive, self-directed, adaptable, flexible, and creative
• Aware of and able to articulate the issues and challenges people experiencing homelessness and housing insecurity face
• Non-profit experience, preferably working with marginalized populations
• Possesses trauma-informed and racial equity lenses
• Excellent oral and written communication skills
• Understanding of personal/professional boundaries and self-care practices and ability to consistently implement them

Job Duties

1. Consistently embody the guiding values of The Haven when interacting with human beings

• Respond to human beings with radical hospitality, unconditional positive regard, and a commitment to the principles of the Housing First and Harm Reduction models
• Practice and promote antiracist, trauma-informed, person-centered, and strengths-based responses to human beings
• Foster a culture of collaboration, mutual support, creativity, and excellence within The Haven

2. Manage Human Resources

• In the spirit of The Haven's confidentiality policy, maintain impeccable confidentiality on matters including sensitive guest issues, staff performance issues, and donor information
• Supervise payroll and benefits
• Coordinate recruitment, hiring, and onboarding processes for all departments
• Coordinate staff development and annual performance review processes
• Coordinate occupational health and safety efforts
• Lead grievance investigation processes

3. Financial management

• Ensure that The Haven’s financial operations and reporting follow Financial Policies and Protocols Manual
• Monitor expenses for all programs and assist program administrators with budgeting and planning throughout the fiscal year
• Print checks for all housing programs
• Assist Development Manager with budget and financial information as well as narrative and outcome reporting for grant applications
• Complete annual audit and 990 submission (with professional auditor)
• Supervise contract bookkeeper’s accounting processes

4. Support Day Shelter and Kitchen Operations

• Provide direct supervision and support to the Day Shelter Director and Kitchen Manager
• Maintain accountability structures including establishing metrics
• When indicated, work with Directors / Managers on performance improvement plan processes to support employee success.
• Supervise Facilities Manager

5. Organizational Leadership and Interdepartmental collaboration

• With Executive Director assess organizational needs and implement needed practices, policies, and organizational structures
• Monitor the operations@thehaven.org email account
• Contribute to the development and refinement of procedures and protocols necessary to operating The Haven
• Communicate clearly, thoroughly, and with outcomes/solutions in mind
• Consistently demonstrate basic understanding of the programs and services of The Haven and the local Continuum of Care for people experiencing homelessness
• Manage business operations and administration
• Coordinate capital improvement projects with assistance from Facilities Manager
• Support maintenance of building and systems

Additional Info

About The Haven

The Haven’s mission is to provide a safe and welcoming space for people experiencing homelessness or extreme poverty, supporting individuals and families as they pursue stability through connections to resources and creative housing interventions. Located in downtown Charlottesville, Virginia, trained staff and dedicated volunteers at The Haven practice radical hospitality, opening the doors wide for any and everyone, no matter their circumstances.

At The Haven, we value the diversity of backgrounds, experience, perspectives, and skill sets that our staff bring to our community, clients, and colleagues. We celebrate and thrive on our differences and welcome everyone’s unique contributions.

Benefits:

• 30 days PTO per year
• Holidays off
• Health insurance premium stipend
• Wellness stipend
• Child care stipend
• Short-term disability / life insurance stipend
• HSA contribution
• Retirement contribution match
• Sabbatical leave

Work Schedule

40 hours, Monday – Friday, Primarily in-person, with remote work option 1 day / week

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Paid time off
• Parental leave
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $70,000 - $80,000