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Training & Development Specialist

The Health Plan of West Virginia Inc
Wheeling, WV Full Time
POSTED ON 2/19/2025
AVAILABLE BEFORE 5/15/2025

Job Description

Job Description

Responsible for conducting training sessions in a classroom setting for new and existing employees.

Required :

  • Five (5) years call center experience.
  • Bachelor's degree or 5 years relative work experience
  • Advanced computer skills in Word, Excel and PowerPoint.
  • Advanced technical writing skills.
  • Advanced organizational skills.
  • Excellent communication skills with the ability to public speak.
  • Experience with principals and methods for curriculum and training design and development.
  • Ability to clearly communicate information and ideas so others can understand.
  • Excellent classroom management.

Desired :

  • Bachelor's Degree.
  • Experience with training and / or developing adult learners in a classroom setting.
  • Responsibilities :

  • Onboard and train new or existing employees for job readiness.
  • Instruct employees on new or changing processes or procedures.
  • Stay focused and on task with scheduled training in classroom setting.
  • Create and provide training documents for new and existing employees.
  • Provide refresher courses / training to existing staff as needed.
  • Conduct / Complete quality audits, side by sides, assessments, etc. of employees.
  • Report trainees progress to leadership on a continuous basis.
  • Develop and maintain great rapport with employees and leadership.
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