Operations Manager - School-Based Health

Career Opportunity: Operations Manager - School-Based Health with The Healthcare Connection in Cincinnati, OH

About The Healthcare Connection

The HealthCare Connection (THCC) has a growing school-based health program in multiple school districts. The Operations Manager for School Based Health (SBHCs) will utilize independent judgment and sound decision-making skills as the lead for managing the day-to-day operations and support for the SBHCs. They will be responsible for process implementation and program leadership to ensure sustainable and effective operations across all SBHCs. The role is focused on maximizing operational efficiency and enhancing processes to support the overall success of school-based health services, always with partner relationships in mind. The Operations Manager will collaborate with various stakeholders to ensure optimal service delivery, accurate reporting, and continuous improvement in meeting SBHC program goals. This position offers a unique opportunity to contribute to the growth and success of school-based health centers, ensuring that students receive the healthcare services they need in a supportive, efficient, and impactful environment.

Mission: To provide quality, culturally sensitive, and accessible primary healthcare services focusing on the medically underserved, underinsured and uninsured residing in northern Hamilton County and surrounding areas.

Vision: We will be a leader in providing and managing affordable and quality healthcare services to meet the needs of a diverse patient population in a compassionate, collaborative, culturally competent, creative and cost-effective manner.

Values

• Service – We have a burning commitment to serve the health needs of all our patients, regardless of their ability to pay, and to provide services that meet or exceed their expectations.
• Respect – We strive to treat patients, employees and colleagues as we would want to be treated.
• Integrity – We will consistently be honest and fair in communications and interactions with our patients, employees, colleagues and partnering organizations.
• Accountability– We fully accept responsibility for managing the human and financial resources of The HealthCare Connection for our patients’ benefit, and value the opportunity to be of service beyond our organization through community outreach.
• Innovation – We are willing to learn, try new approaches to do things better, and anticipate the needs and expectations of our patients, employees, colleagues and the community, and recognize that this is only possible through free exchange of diverse ideas and teamwork.
• Diversity – We are committed to employing a team of employees whose diversity mirrors the population we serve.
• Excellence – We expect excellence in performance and adherence to professional and organizational standards, and we develop processes and programs to measure and continually improve quality in everything we do.
  
  

Essential Functions

• Staff Support, Recruitment & Supervision:
• Interview PSS candidates for position openings, participate in other SBH candidate interviews as needed and make hiring recommendations in consultation with the COO and Human Resources.
• Provide ongoing support to meet staffing needs for optimal clinic operation.
• Assure PSS staff are aware of the performance expectations of their position. Provide ongoing support and guidance.
• Proactively evaluate PSS staff performance and provide feedback in a timely manner. Recognize staff for outstanding performance. Document and administer corrective action as necessary.
• Complete written performance appraisals in accordance with established policy and procedure
• Timely communication of new and/or revised policies and procedures to staff.
• Administration and leadership functions.
• Continuously monitor and track expenses to comply with program budget. Participate in annual budgeting and inventory process.
• Attend and participate in THCC staff meetings and training sessions as required.
• Address and resolve patient complaints. Monitor patient satisfaction and ensure superior customer service from SBH staff.
• Serve as liaison between PSS, other SBH staff, and administration.
• Convey a positive attitude and serve as a role model for staff in the areas of customer service and compliance with core values.
• Apply leadership, creative thinking, and analytical skills to improve individual program performance.
• Leverage expertise and resources in solving operational issues and unexpected challenges that occur across all SBHCs.
• Assist with the setup of new SBHCs, including equipment ordering, construction status monitoring, and ensuring timelines are met.
• Coordinate and lead SBHC site tours for stakeholders, ensuring accurate and informative presentations.
• Create and review SBHC specific processes and policies as needed.
• Ensure appropriate reporting of adverse incidents.
• Participate in monthly SBHC meetings, prepare agendas, distribute meeting minutes, and ensure follow-up on action items and resolutions.
• General Operations.
• Manage day-to-day operations and ensure best practices for all SBHCs, addressing staff needs, troubleshooting operational issues, and ensuring smooth clinic functioning to reach productivity and consent goals.
• Implement operational processes to ensure efficiency and compliance with health center guidelines.
• Develop positive working relationships with SBHC staff, nurses and partners.
• Ensure record keeping and manage inventory and supplies according to standards.
• Ensure proper maintenance and good working order of all equipment and tools.
• Data Management & Reporting:
• Manage the collection, analysis, and reporting of data from SBHCs, generating meaningful reports and dashboards that highlight the impact of school health services to school partners and THCC and help drive results.
• Monitor and interpret data results to make informed decisions that improve service delivery.
• NextGen / EHR Support:
• Collaborate with personnel monitoring NextGen work queues, providing feedback to NextGen users and ensuring issues are resolved in a timely manner.
• Act as the SBHC specialist for NextGen, supporting PSS staff in minimizing registration errors and improving system functionality.
• Assume other duties as assigned by the COO.
  
  

Physical Requirements/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand; walk and use hands. The employee will need to occasional lift and carry equipment or supplies. This position requires the employee to drive to multiple SBHC locations as needed, perform work offsite and at multiple locations.

Minimum Qualifications

EDUCATION

• Bachelor’s degree in healthcare management, operations or related field.
  
  

Work Experience

• 3-5 years of experience in operations, school-based health, management/leadership.
• Proven experience in operations management in a healthcare setting.
• Strong understanding of data management and reporting systems.
• Knowledge of MS Office, experience with practice management and EHR systems.
  
  

CORE COMPETENCIES

• Demonstrated leadership competencies and skills for the position, including excellent organizational and communication skills, customer service, continuous quality improvement, relationship development, results orientation and data management, and team building.
• Ability to handle confidential and sensitive information.
• Ability to manage multiple priorities, and problem-solve effectively.
• Strong interpersonal skills while working with persons with diverse educational, socioeconomic, and ethnic backgrounds.
  
  

Preferred Qualifications

• Proficiency in NextGen or similar Electronic Health Records (EHR) systems.
• Leadership experience in SBHCs and/or Federally Qualified Health Center.
• Bachelors or Master’s in Business, Health Administration, Management/Operations
• Expert level comfort with Excel and other reporting systems; Data Management.