What are the responsibilities and job description for the I.T. Operations Coordinator position at The HEAT Group?
Do you want to work for a Championship organization? We have the job for you! The Miami HEAT and Kaseya Center is seeking an I.T. Operations Coordinator! We are looking for a low-ego, coachable, tenacious individual with a good work ethic who’s looking for personal growth. In this position, you will provide remote and onsite support directly to the end user, vendors, and our customers. You will identify issues beyond your role and advance service desk tickets to the appropriate resources if vital. You will primarily be responsible for providing on-site support for basketball games, events, and back-of-house business applications. Additional duties and responsibilities are listed below. You will be working in a small I.T. Operations team under the management and supervision of the Sr. I.T. Operations Manager. This is a position that requires you to have full availability to work nights, weekends, and holidays provided there is a need for I.T. services. This is an excellent opportunity for any candidate seeking a long-term stable opportunity to work in an exciting environment and become part of the Heat team and culture!
Essential Duties & Responsibilities:
ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list below:
- Provide Second level desktop support to internal office end users
- Reduce help desk incidents and the meantime of repairs by proactively repairing hardware as needed.
- Prioritize the severity of Service Desk calls and minimize user downtime
- Provide level 1 & 2 Point of Sale support and maintenance for retail and food and beverage operations
- Follow and contribute to documentation for procedural I.T. Service Desk and I.T. Operational tasks
- Provide Ethernet cabling runs safely and accurately
- Prioritize, supervise, and maintain stock for various hardware systems
- Respond to Viruses, Malware, and various security threats while implementing preventative measures to minimize risk
- Provide internet connectivity services to 3rd party vendors, Event personnel, and Basketball operations
- Offer level 1 and 2 support for critical event I.T. services such as ticketing technology, F & B technology, NBA technology, and other various building operations technology
- Maintain desktop and device compliance policies by carrying out company security settings, software settings, and user restrictions
- Track, document, and maintain all requests, incidents, and problems by applying a ticket management system
- Lead and support critical business applications from server to endpoint
- Work with contractors, support, and infrastructure to resolve disruptions to business application services
Desired Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Min. 5 years of hands-on I.T. business experience with the following: Microsoft Office\O365 Applications, Microsoft Windows 10/11, Repair, and maintenance of network laser printers, & Desktop\Phone\Tablet maintenance, repair and installation
- Must have a good understanding of the following areas: Basic Microsoft Directory Services DHCP, Active Directory, DNS, Windows user rights and permissions, & Network topology and LAN infrastructure
- Professional and detailed social skills
- Self-starter with incredible attention to detail, and a desire to work within a fast-paced environment.
- Candidate must have the ability to work well in a team environment, welcome constructive feedback, and have a positive attitude toward end users
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP
