What are the responsibilities and job description for the OtC Team Lead (Fixed Term) position at The HEINEKEN Company?
PURPOSE OF THE POSITION
- Manage and oversee the team responsible for OtC activities, including credit policy management, customer bonus settlement, litigation/debt recovery for the OpCo, in accordance with OpCo statutory and tax guidelines, and Heineken policies and objectives, in order to achieve the agreed performance objectives (PPIs) and service levels, while contributing to ongoing continuous improvement, process standardisation and high levels of customer satisfaction.
- Be the business partner for the Opco sales and marketing management teams and through good understanding of commercial processes to ensure effective business decision making.
- Manage and oversee the team responsible for performing generic collections, pre due process, credit limit exceeded process, overdue process for customer and rebate processes for customer, financial accounting reporting activities
- Reconciliation of accruals and provisions relating to Order to Cash
- Manage the provision of standard reports (AR Ageing etc.)
- Manage escalated issue resolution across Order to Cash, consulting to ensure that needs of customers are being met by both the OpCo and the HGSS
- Manage priority customer relationships as appropriate
- Monitor and review process controls, and take the appropriate action when controls have not been followed according to the defined procedure (e.g., sufficient detail attached to each journal)
- Reinforce consistent performance of standard processes. Identify and report any non-compliant processes
- Support internal/external audits (VAT, Financial, Operations) and remediate any audit issue related to Order to Cash
- Provide advice to strengthen decision making in sales and marketing
- Create revenue, cost, margin, and profit pool analysis
- Prepare brand and channel profitability analysis
- Ad-hoc tasks assigned by management
- University degree in Economics, Finance or Business Administration
- LCCI, ACCA, CPA, etc. will be considered favourably
- Working knowledge and understanding of process risk management, process management and fraud management & compliance
- Experience in organising and leading cross-functional teams of individuals, assessing process and information flows, performing cost/benefit analyses, tracking results, developing recommendations, and implementing changes that benefit business performance
- Strong quantitative, statistical and computer skills, with emphasis on the ability to perform sophisticated analysis with spreadsheet and/or database applications
- Good interpersonal skills working positively and sensitively with internal staff and external parties, and the ability to work in a collaborative team environment
- Self-motivated and independent, able to work with minimum supervision
- Meticulous and highly organized in handling paperwork
- Good time management and personal organization skills; ability to organize own work priorities to meet datelines
- Ability to work with frequent interruptions and deal with unforeseen and urgent demands
- Must be a commercially minded team player
- Good in English communication skills
- Myanmar is a must
- At least 3-5 years of relevant work experience in FMCG or F&B industry
