Guest Services Associate - 2025

The Henry Ford is a nonprofit organization, an internationally recognized cultural destination, and a one-of-a-kind workplace. Our team is inspired daily by one another as well as the authentic stories of innovation that we share across our four venues. We want you to be a part of this legacy and take it forward.

The Guest Services Associate delivers world class service and hospitality to our guests visiting the Henry Ford Museum of American Innovation, Greenfield Village, Ford Rouge Factory Tour, and Giant Screen Experience by providing hospitality, service, and knowledge to all guests. Responsible for orientating guests, sales of daily admissions products and annual memberships, ticket redemption at all entrance points, sales of rental equipment, operation of the GSE, and other duties as assigned. Weekend and occasional evening hours are required to meet the needs of The Henry Ford and to maintain the guest service standards and goals of the department. Reports to the Guest Services Supervisors and Managers.

Essential Responsibilities

• Acts as a host for The Henry Ford. Greets and Welcomes all guests of The Henry Ford. Conveys a positive image of The Henry Ford.

• Orients and assists guests planning their day at The Henry Ford.
• Handles guest inquiries and issues effectively, promptly, and consistently.
• Sells tickets and packages to all ticketed events or experiences at The Henry Ford. Provides prompt and accurate sales transactions at all ticketing locations.
• Works with guests to understand admission options including daily tickets, multi-venue packages, annual memberships, and special events.
• Assists guests with travel information, directions, and Lost & Found items.
• Checks annual memberships and redeems daily tickets at all entrance points.
• Distributes Welcome Guides and daily or event program information to all guests.
• Responsible for rentals of wheelchairs, electric scooters, and wagons by securing the rental equipment, securing and properly retaining the rental agreement and/or license, and providing instruction on the use of each piece of equipment.
• Works as part of the Giant Screen Experience Team, including the preparation and selling of concessions items, seating guests timely to ensure prompt starting of a movie, cleaning up the theatre upon the conclusion of a show, and maintaining a presence in the theatre during its operation. Cares for the maintenance and delivery of 3D glasses for the Giant Screen Experience.
• Greets school and tour busses and orientating their riders.
• Loads and unloads the Ford Rogue Factory Tour buses.
• Works as a host for special events as needed.
• Performs other activities as necessary and assigned.

Your Qualifications

• 16 years of age or older
• Basic computer skills
• Ability to work evenings, weekends and holidays

Please note that this job description is subject to modification at any time to meet the evolving requirements of our institution.

Respect, inclusion, and opportunity for people of all backgrounds will attract the best ideas to THF and help us shape a more vibrant future. By honoring and celebrating people’s diversity, THF can bring new creativity, effectiveness, and leadership to our work and community. Achieving diversity, equity, inclusion, and accessibility is a continuous process, which, we believe, will contribute to a sustainable and inclusive world. Therefore, we strongly encourage applications from individuals who identify with or belong to marginalized communities.

It is the policy of The Henry Ford to prohibit discrimination in any employment, donor or volunteering opportunity including but not limited to based on race, color, sex, sexual orientation, gender, gender identity/expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability or any other such characteristic protected by federal, state or local law. This Policy applies to all our employees, donors and volunteers to ensure that they are treated without discrimination.