What are the responsibilities and job description for the Hotel Front Desk Professionals position at The Hermitage Inn?
The Hermitage Inn seeks hotel front desk professionals.
The Hermitage Inn https://thehermitageinnvermont.com is reopening the iconic property and is hiring all hotel staff. If you love taking care of people and working with a team that values its members as much as their guests, we want to meet you. Please respond to this ad with your resume if you think you would be a good fit!
Hotel Front Desk Job Responsibilities:
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Welcome guests in a warm and friendly manner
Ascertains their lodging, purchasing needs
Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary
Knows all essential aspects of our resort or hotel operations
Registers guests and manages the rooming chart
Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers
Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems
Balances cash drawer by counting cash at beginning and end of work shift
Monitors lobby and check-in activity to determine room flow
Responds to guest inquiries and requests in a timely, friendly, and efficient manner
Provides pre-arrival support for guests arriving on packages
Facilitates correspondence with guests
Acts as the site liaison for the services and sales center
Works collaboratively with any resort associates and resources
Hotel Qualifications / Skills:
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Verbal Communication
Customer Service
Resolving Conflict
Teamwork
Energy Level
Thoroughness
Professionalism
Education, Experience, and Licensing Requirements:
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High school diploma
Prior resort or hotel experience preferred
Familiarity with telephone, office, and point-of-sale software a plus
We offer a number of great benefits, including employer subsidized Medical, Dental and Vision insurance after 60 days.
The Hermitage Inn (“The Hermitageâ€) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: The Hermitage is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Hermitage are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sexual orientation, gender identity, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. The Hermitage will not tolerate discrimination or harassment based on any of these characteristics.
