What are the responsibilities and job description for the Front Desk Lead position at The Highlander Hotel?
Currently hiring for a Front Desk & Guest Engagement Lead! Must have weekday and weekend availability that also includes occasional holidays. Previous Hospitality Experience is required. Experience on Opera Cloud. Simphony, and Micros is a huge plus.
Do you enjoy the legendary music, art, games, and vibes of the 60s and 70s? Bring out your inner Stevie Nicks, Bob Dylan, Jimmy Page or Jimi Hendricks at the Highlander Hotel! We are located right off Dodge Street in Iowa City. Newly renovated and already bringing back the groovy vibes, we offer our guests a full experience: The Supper Club arcade bar that features local live music, a lounge bar, heated swimming pool, and Snack Shack! We are woman-owned and managed, and our staff is our family. We are looking to expand our crew with some hard-working, self-starting fresh faces! If this sounds like you keep reading!
Of the 37 hotels in Johnson County, The Highlander is ranked number one among travelers on Tripadvisor now for two years running. We are number one because we work every day to provide the guest with an extraordinary experience. It's why the company exists. The delivery of an accommodation product that excels at guest service demands that each member of the Front of House Guest Service Team have special personal characteristics. Flexibility, empathy, social sensitivity, initiative, self-discipline, collegiality, perseverance, positive outlook, creativity, and character are most important. We are looking for people with entrepreneurial confidence. We value stepping out of the status quo, changing the narrative, and forging your own path.
What are we for:
- Ability to have have fun while being professional
- Great communication skills
- Determines guests needs before they need them
- Surprise and delight our guests with your personable skills
- Has ability to identify, deescalate and resolve issues as they arise
- Willing to work multiple positions
- Organized and detail-oriented while being time efficient
- Ability to prioritize and multitask
- Hospitality or service industry experience required
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Rotating weekends
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Iowa City, IA 52245 (Required)
Work Location: In person
Salary : $15