Demo

IT Support Specialist

The Highlands at Harbor Springs
Springs, MI Full Time
POSTED ON 2/6/2025
AVAILABLE BEFORE 4/6/2025
Overview:
Come join our friendly team at The Highlands Information Technology department as a full-time IT Support Specialist. Your role will involve providing exceptional customer service and maintaining software and network systems. You will collaborate with resort team members and corporate IT teams to troubleshoot and solve technical issues across various departments. You will also have the opportunity to enjoy a variety of perks and benefits!

Some perks of working for The Highlands include:
A free Golf Pass and Ski Pass for both you and your family
A free downhill mountain bike park season pass for you and your family
40% off at the various Boyne Restaurants
Discounts at other Boyne Resorts such as 30% Spa treatments at the Inn at Bay Harbor and Boyne Mountain
Free Passes to Avalanche Bay Water Park at Boyne Mountain
Discounts on lodging for Friends and Family
Team Member Child Care
Tuition Reimbursement
Team Member Housing available on a first come first serve basis*
Service and Loyalty Bonus Program – up to 5% of gross wages per season!
PTO and Paid Sick Leave
Health/Dental/Vision Insurance

Visit our website for all of our amazing perks, view testimonials, and more! The Highlands Employment

Our Core Values: LEAD by Serving
At Boyne Resorts, we know that great Leadership can be the difference between a good and a great work experience. Our core values guide us daily to create lasting memories for every guest.
  • Long-Term Thinking
  • Excellence in Execution
  • Attitude is Everything
  • Develop Great People

Responsibilities:
Essential Job Functions (including but not limited to,):
Resort Enterprise Systems support such as user management and troubleshooting.
Assisting team members through the process of fixing technical issues.
Document solutions for both end-user education and technical reference purposes.
Ability to gather system requirements and understand business processes
Perform seasonal rotation of POS hardware and related equipment configurations.
Peripheral support, such as iPads, receipt printers, hand scanners, and credit card devices.
Assist with maintaining resort hardware inventory lists.
Collaborate with resort partners, and software support teams to ensure the stability of products
Works with Boyne Resorts Corporate IT teams, acting as a liaison to help troubleshoot and solve technical issues for all resort departments such as Food & Beverage, Ski Operations, Golf, Lodging, Adventure, and owner Services.
Installing and configuring hardware and software.
Additional responsibilities as assigned by your manager.
Qualifications:
Required Qualifications (knowledge, skills, certifications, education, etc):
Computer literacy and proficiency with Microsoft Windows and Microsoft Office applications are required.
Ability to use logic, vendor support, reference manuals, Internet resources, and documentation to solve problems.
Basic knowledge of networking.
Valid driver’s license with an acceptable driving record for company insurance purposes.
High School Diploma or equivalent.

Preferred Qualifications (knowledge, skills, certifications, education, etc):
Post-secondary education such as an Associate or Bachelor’s degree.

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