What are the responsibilities and job description for the IT Support Specialist position at Thumb Bank & Trust?
SUMMARY – Thumb Bank & Trust is expanding our team and has an IT Support Specialist position opening. This is an in-person position that will be working in our Pigeon, MI branch location. The IT Support Specialist provides support to all aspects of the Thumb Bank & Trust IT Department including end-user and customer support.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Windows desktop and server Active Directory support
- Familiar with Office 365 Admin Center
- Antivirus and patch management
- Provide technical support via in person, remote access, telephone, and email
- Occasional travel to other offices for project type work and support
- Available outside of business hours for support and project work as needed.
REQUIREMENTS
- Minimum experience of 2 years working in general technology support, helpdesk, Windows servers and desktops, assisting with managing an Office 365 environment, troubleshooting and repairing computer and server hardware
- Minimum education of High School or GED
- Passion for learning and growing technical skills to support different applications, workflows, and hardware
- Demonstrate the ability to work independently and prioritize multiple competing tasks
- Hold self-accountable to meet commitments
- Strong written and verbal communication skills, to include readily adapting the style of communication based on the situation
- Interpersonal skills to include patience
- Detail oriented
PHYSICAL EFFORT
- Physical agility to allow movement from place to place
- Physical strength to lift and transport computer materials and tools
- Dexterity of hands and fingers
- Moderate level of physical exertion required
- Ability to provide your own transportation required
SUPERVISORY RESPONSIBILITIES
None.
Thumb Bank & Trust offers a comprehensive benefits package that includes medical, dental, vision, life, 401k, Employer Stock Ownership Plan (ESOP), and more.
EEO Employer/Vet/Disabled
Job Type: Full-time
Work Location: In person
