Quality Technician I

Job Summary   Tests, evaluates, inspects, troubleshoots, and repairs products at various stages of production and returned from the field.  Compiles statistical data to determine and maintain quality and reliability of products.  Responds to customer requests for product data and tracks, organizes, and reports on customer product issues and complaints.  Assists in resolving product issues, updating Bill of Materials, and building a product information database.   Essential Job Functions *   Interprets engineering drawings, schematic diagrams or formulas and confers with management or engineering staff to determine quality and reliability standards. Selects products for test at specific stages in production process or failed products returned from the field; identifies necessary equipment and supplies needed.  Utilizes test equipment to conduct tests or experiments requiring selection, adaptation and/or modification of test equipment and test procedures, testing for a variety of qualities such as dimensions, performance, mechanical, electrical, or chemical characteristics. Records and evaluates test data, prepares graphs or charts for analysis and writes reports to validate or indicate deviations from existing standards. Performs destructive and non-destructive tests on materials, parts, or products to measure performance, life, material characteristics or root cause of failure. Trouble shoot mechanical and electrical systems to the failed component level; performs specialized failure analysis product testing; inputs troubleshooting data into the database. Assist in writing or modifying test, repair, and adjustment procedures.   * This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.   Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.   Education & Experience   High School Diploma or GED equivalent and 2-5 years’ experience in a related field.  Vocational School in Quality and 0-2 years’ experience in a related field. An understanding of basic quality techniques and principals and prior experience as a Quality Technician. An understanding of basic trouble shooting, problem solving and testing procedures. Prior experience analyzing electromechanical and electronic circuits and components. Basic experience troubleshooting and repairing computers and monitors. Basic knowledge of parallel and serial communication hardware.   Competencies – Knowledge, Skills, and Abilities   Basic Microsoft Office: Word, Excel, Outlook, and PowerPoint. Ability to read and interpret basic drawings and schematics as well as ability to work accurately from verbal and written instructions. Ability and experience using basic quality inspection tools and electronic testing equipment. Good math, and analytical skills and attention to detail. Good problem solving and trouble shooting skills. Experience documenting test results in graphs and charts.   Operational Equipment   Use of Calipers, Digital volt meters/multi-meters and various hand tools (i.e., torque drivers, screw drivers, wrenches etc.).   #Tempe #BuiltHillmanStrong Work Environment and Physical Demands Work Environment Quality Control: Fast-paced, standing on concrete floors up to 8 hrs/day. Exposure to loud noise. Functional vision and hearing required. Physical Demands Quality Control: Medium, lifting up to 70 lbs., pushing/pulling up to 70 lbs.