What are the responsibilities and job description for the Call Center Specialist position at The Hollister Group?
Call Center Specialist
We are seeking a highly skilled Call Center Specialist to join our team on a contract basis. The ideal candidate will be dedicated to providing exceptional customer service and ensuring a positive experience for every client.
The successful candidate will thrive in a fast-paced environment, engaging with customers in a professional and empathetic manner.
A hybrid schedule of 4 days onsite is available, allowing for a great work-life balance.
Responsibilities
- Listen attentively to customers, understand their needs, and provide solutions in a clear and concise manner.
- Maintain professionalism and courtesy in all interactions with customers and third parties.
- Transfer calls and connect callers to the correct department or person.
- Perform additional duties as required.
Requirements
- Bachelor's degree preferred, but not required.
- Strong computer skills and technical proficiency.
- High energy and self-motivation to take initiative and follow through.
- Ability to collaborate effectively in a team setting.
- Outstanding written and verbal communication skills.
- Proven ability to manage stressful situations with patience and professionalism.
- Capable of handling a high call volume while meeting time standards and maintaining a professional attitude.
- Dedicated to ongoing improvement and learning in customer service techniques.
Our Commitment to Diversity, Equity & Inclusion
We are an equal opportunity employer and welcome applications from people who are under-represented in their respective occupation or position.
