What are the responsibilities and job description for the Customer Service Coordinator position at The Hollister Group?
Customer Service Coordinator
We are The Hollister Group, the Boston area's leading women-owned staffing firm guiding candidates through the job search process and connecting top-tier talent with opportunities that meet the needs of our candidates and our clients.
We are working with a client in Chelmsford, MA looking to add a Customer Service Coordinator to their team. This is a direct hire, onsite position. If you are interested and match the specifications below, we'd love to talk to you!
Responsibilities:
- Receive incoming calls from customers and potential customers
- Resolve customer issues to proactively provide solutions
- Gather information from customers and company personnel to help assist customers
- Monitor email inbox and respond in a timely manner
- Initiate new customer onboarding
- Perform data entry in internal system to document calls and emails
- Provide backup on other positions as needed
Qualifications:
- 2 years of customer service experience in a non-retail environment
- Ability to multitask and manage deadlines
- Ability to work under pressure
- Strong Microsoft Office Suite experience
- Organization skills
- Attention to detail
If these details don't quite align with you, don't worry! We have a variety of other openings for Administrative roles, and in Human Resources, Accounting, and Finance.
Our Commitment to Diversity, Equity & Inclusion
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.
Salary : $60,000 - $70,000
