What are the responsibilities and job description for the Phone Call Agent position at The Hollister Group?
As a Phone Call Agent, you will be the face of our company, interacting with customers and providing them with exceptional service and support. Your primary responsibility will be to answer calls, respond to customer inquiries, and resolve issues in a timely and professional manner.
You will also be responsible for:
- Providing clear and concise information to customers regarding their policies and benefits
- Collaborating with colleagues to ensure seamless communication and excellent customer service
- Staying up-to-date on product knowledge and policy details
To succeed in this role, you will need:
- A strong understanding of customer service principles and practices
- Excellent communication and interpersonal skills
- The ability to work effectively in a team environment
We offer a competitive hourly rate and opportunities for growth and development in a dynamic and supportive environment.
