What are the responsibilities and job description for the Regional Quality Manager position at The Home Depot?
Position Purpose:
The Regional Quality Manager (RQM) evaluates MET operational processes and quickly identifies issues as well as Influence operational performance through in-aisle gap analysis. RQMs develop MEAs, Supervisors, MEMs and DEMs by teaching, coaching and training on operational processes. RQMs must have the ability to clearly communicate across all levels of the organization. Each visit to outlier stores will occur over a multi day period in which the RQM will facilitate detailed training designed to increase store performance. The Regional Quality Manager typically covers 1-2 regions and may be required to visit other stores to engage with associates and identify best practices.
Major Tasks, Responsibilities & Key Accountabilities:
60%- Influence operational performance through in-aisle gap analysis
Remain current and well versed on MET SOPs and strategic initiatives
Evaluate MET operational processes and quickly identify and address issues
Develop MEAs, Supervisors, MEMs and DEMs by teaching, coaching and training on operational processes
20%- Planning and organization of weekly / monthly RQM routines
Follow up of store walks and game plan progress
20%- Develop MEAs, Supervisors, MEMs and DEMs by teaching, coaching and training on operational processes
Nature and Scope:
This position reports to the Director or Sr. Manager of MET Operations.
This positions has no direct reports.
Environmental Job Requirements:
Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
Travel:
Typically requires overnight travel more than 50% of the time.
The Regional Quality Manager (RQM) evaluates MET operational processes and quickly identifies issues as well as Influence operational performance through in-aisle gap analysis. RQMs develop MEAs, Supervisors, MEMs and DEMs by teaching, coaching and training on operational processes. RQMs must have the ability to clearly communicate across all levels of the organization. Each visit to outlier stores will occur over a multi day period in which the RQM will facilitate detailed training designed to increase store performance. The Regional Quality Manager typically covers 1-2 regions and may be required to visit other stores to engage with associates and identify best practices.
Major Tasks, Responsibilities & Key Accountabilities:
60%- Influence operational performance through in-aisle gap analysis
Remain current and well versed on MET SOPs and strategic initiatives
Evaluate MET operational processes and quickly identify and address issues
Develop MEAs, Supervisors, MEMs and DEMs by teaching, coaching and training on operational processes
20%- Planning and organization of weekly / monthly RQM routines
Follow up of store walks and game plan progress
20%- Develop MEAs, Supervisors, MEMs and DEMs by teaching, coaching and training on operational processes
Nature and Scope:
This position reports to the Director or Sr. Manager of MET Operations.
This positions has no direct reports.
Environmental Job Requirements:
Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
Travel:
Typically requires overnight travel more than 50% of the time.
Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Years of Relevant Work Experience:
3 years
Physical Requirements:
Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).
Additional Qualifications:
Overnight travel may be required
Knowledge, Skills, Abilities and Competencies:
Functional/Technical- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
Problem Solving- Uses rigorous logic and methods to solve difficult problems with effective solutions
Drive for Results- Steadfastly pushes self and others for results
Communicates Effectively- Can get messages across that have the desired effect
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Years of Relevant Work Experience:
3 years
Physical Requirements:
Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).
Additional Qualifications:
Overnight travel may be required
Knowledge, Skills, Abilities and Competencies:
Functional/Technical- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
Problem Solving- Uses rigorous logic and methods to solve difficult problems with effective solutions
Drive for Results- Steadfastly pushes self and others for results
Communicates Effectively- Can get messages across that have the desired effect
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