HOME INFUSION PHARMACY TECHNICIAN

Description

JOB SUMMARY:

To assist the pharmacist in the daily functions of the pharmacy department. Compound medication orders and package appropriately and accurately for patient delivery. Maintain appropriate medication and supply inventory.

GENERAL SKILLS:

• Ability to communicate in English, both verbally and in writing.
• Additional languages preferred.
• Strong written and verbal skills.
• Basic Computer Skills

WORKING CONDITIONS:

• General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.
• May be exposed to high noise levels and bright lights.
• May be exposed to limited hazardous substances or body fluids, or infectious organisms.
• May be required to change from one task to another or different nature without loss of efficiency or composure.
• Periods of high stress and fluctuating workloads may occur.
• May be scheduled as needed including overtime.

PHYSICAL REQUIRMENTS & DEMANDS:

• Have near normal hearing: Hear alarms/telephone/normal speaking voice.
• Have near normal vision: Clarity of vision (both near and far), ability to distinguish colors.
• Have good manual dexterity.
• Have good eye-hand foot coordination.
• Ability to perform repetitive tasks/motion.
• Continuously within shift (67-100%): Standing, Walking.
• Frequently within shift (34-66%): Bending/Stooping, Pushing/Pulling, Lift/carry up to 20lbs, Lift/carry > 20 lbs. with assistance.
• Occasionally within shift (1-33%): Sitting, Climbing, Twist at waist, Lift/Carry > 50 lbs. with assistance, Reaching above shoulder.

MISSION STATEMENT:

QUALITY HEALTHCARE: In our continuing effort to enhance the quality of life for the communities we serve, the Hospital Authority of Miller County is committed to the delivery of superior, safe, cost-effective healthcare through the provisions of education prevention, diagnosis and treatment.

JOB SPECIFIC COMPETENCIES:

• Responsible for answering phones and doors.
• Assist in pulling out dates from pharmacy.
• Assist in stock replenishment and maintaining inventory of supplies and medications.
• Fills prescriptions without errors and without delay.
• Receives training of 340B inventory regulations and maintains compliance.
• Filling Rxs/processing/counting/labeling/preparing medications/supplies for delivery, etc…
• Receive prescriptions/gather and process patient information
• Computer processing/adding patients, doctors, drugs, etc…
• Calling Doctor’s office for refills, patient/Rx information –clarification, etc...
• Checking in Rx orders for patient/calling on shorts, overages, order errors, outdates, credits, out of stocks etc. (including the out-front orders when necessary
• Stock Rx dept. daily with supplies/bags/vials, etc...
• Daily orders for inventory/stock.
• Receives training in aseptic technique and performs duties and responsibilities of an IV technician.
• Maintain confidentiality of patient and business-related information
• Ensure refrigerator temperature/humidity is checked/recorded daily and clean room cleaning is performed in accordance with USP 7978/800 regulation
• Do whatever is deemed necessary for creating a friendly, caring, safe and happy environment/culture for both customer and teammates!

CORE COMPETENCIES:

• INTEGRITY: Earns others' trust by demonstrating consistency of values, principles, actions, methods, and outcomes; regarded as an honest person of steadfast character, lacking in ulterior motives or hidden agendas. Strong performance includes mastery of the following skills and tasks and related behaviors:
  • Is widely trusted.
  • Is seen as a direct, truthful individual.
  • Will stand up and be counted.
  • Consistently acts according to stated values, beliefs, and principles.
  • Keeps confidences.
  • Accepts personal responsibility and admits mistakes.
  • Avoids misrepresenting self for personal gain.
  • Can be counted on when times are tough.
• DECISION MAKING: Exhibits sound and accurate judgment in decision making. Strong performance includes mastery of the following skills and tasks and related behaviors:
  • Demonstrates a willingness to make timely decisions and includes appropriate people in decision making process.
  • Gathers and analyzes information skillfully.   Develops alternative solutions and explains reasoning for decisions.
  • Works within approved budget and conserves organizational resources
• ACCOUNTABILITY & PERFORMANCE IMPROVEMENT: Takes responsibility for own actions, holds self and others to high ethical and performance standards, and continually strives to improve levels of individual, team, and organizational performance. Strong performance includes mastery of the following skills and tasks and related behaviors:
  • Takes responsibility for own actions and participates in performance improvement efforts.
  • Measures self against standard of excellence.
  • Demonstrates efficient and effective use of organizational resources and seeks ways to improve systems and services.
  • Easily adapts to changes in the work environment and manages competing demands.
  • Aligns work with strategic organizational goals and upholds hospital standards in self and others.
• FISCAL ACCOUNTABILITY – STAFF: Demonstrates the ability to understand and use financial information for the good of the organization. Strong performance includes mastery of the following skills and tasks and related behaviors:
  • Demonstrates careful stewardship of resources and avoids unnecessary expenses and waste.
  • Is aware of budgets relating to their area and supports management to ensure budget targets are met.
  • Considers most cost-effective approaches to work and resource utilization consistent with safety and service values.
  • Fosters an environment that encourages fiscal responsibility.
• CUSTOMER CENTERED SERVICE EXCELLENCE: Demonstrates commitment to the highest standards of customer satisfaction by displaying courtesy and sensitivity and responding promptly to customer needs. Strong performance includes mastery of the following skills and tasks and related behaviors:
  • Manages difficult or emotional customer situations.
  • Meets commitments, and recognizes and acts on service opportunities.
  • Receives and applies feedback to improve quality and service.
• QUALITY ORIENTATION – MANAGEMENT & STAFF: Promotes and participates in efforts to achieve and maintain uncompromising quality care. Strong performance includes mastery of the following skills and tasks and related behaviors:
  • Monitors accuracy of own and others’ work, systems, and processes, and takes action to ensure that they meet or exceed standards.
  • Remains quality conscious over time, maintaining diligence across the long-term.
  • Assists with the development or participates in initiatives for quality improvement based on regulatory requirements.
  • Modifies and implements procedures to reduce operating time and improve work quality based on evaluation of results.
• TEAMWORK & COMMUNICATION: Contributes to building a positive team spirit by offering assistance and support to co-workers, communicating clearly and effectively, and collaborating with others to ensure that team goals are consistently achieved. Strong performance includes mastery of the following skills and tasks and related behaviors:
  • Listens well, gives and welcomes feedback.
  • Offers assistance and support to co-workers and works actively to resolve conflicts.
  • Communicates with tact and consideration and keeps others adequately informed.
  • Effectively expresses ideas verbally and in writing.
  • Puts success of team above own interests.
• COMPETENCIES BEHAVIORAL WORK QUALITY: Displays a commitment to excellence in quality of work. Strong performance includes demonstration of the following behaviors:
  • Demonstrates accuracy and thoroughness.
  • Looks for ways to improve and promote quality.
  • Monitors own work to ensure quality; finds root causes of quality problems.
  • Owns and acts on quality problems; applies feedback to improve performance.

PROFESSIONAL REQUIREMENTS:

• Follows Code of Conduct policy.
• Adheres to dress code; appearance is neat and clean.
• Completes annual educational requirements.
• Maintains regulatory requirements.
• Maintains patient confidentiality at all times.
• Reports to work on time and as scheduled; completes work within designated time.
• Wears identification when on duty; uses computerized time clock system correctly.
• Completes in-services and returns in a timely fashion.
• Attends annual review and/or skills fair and department in-services, as scheduled.
• Attempts to end conversations and other interactions in a positive manner; leaves others with a good impression of the Hospital Authority of Miller County and its employees.
• Complies with all organizational policies regarding ethical business practices.
• Communications the mission, ethics and goals of the facility, as well as the focus statement of the department.

GUEST RELATIONS STANDARDS:

(All guest relation violations are subject to disciplinary action up to and including termination):

• Always treat others in a friendly, helpful manner.
• Refers co-workers to proper sources when unable to provide an answer.
• Interacts with others in a professional and friendly manner.
• Takes interest in others and always gives full cooperation to fellow workers.
• Always maintains an open line of communication with other departments.
• Thoroughly familiar with the hospital and the services it offers.

OTHER:

• Responsibility to Report: It is the responsibility of every employee of HAMC to comply with federal, state and local laws and regulations, as well as, HAMC Policies and Procedures. Every employee is help accountable to participate in, comply with and report concerns to his or her supervisor or the Compliance Officer if illegal or unethical behavior is suspected.
• As an employee of HAMC, you have been granted user access to applicable ePHI systems based on your position. This user or role-based access is intended to give you the minimum necessary access to perform your job function(s) only and should be used only as applicable.

OTHER DUITIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

EDUCATION, CREDENTIALS & EXPERIENCE REQUIREMENTS:

• High School Diploma or GED (Required)
• 1 year of pharmacy experience preferred.
• Experience in Home Infusion, Hospital, and/or 797 Clean Room Practices preferred but not required.
• Required Certifications/Licensures: Certified Pharmacy Technician (CPHT) within 12 months of hire and Technician Registration with the Georgia State Board of Pharmacy

GENERAL REQUIREMENTS:

• Performs all job responsibilities in alignment with the mission and vision of the organization.
• Performs other duties as required and completes all job functions as per departmental policies and procedures.
• Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
• Wears protective clothing and equipment as appropriate.