What are the responsibilities and job description for the Hotel Banquet Manager position at The Hotel at Arundel Preserve?
WHAT WE ARE LOOKING FOR:
The Banquet Manager plans, directs and coordinates banquets held within the establishment. This person assists in the selection of menu items, schedules banquet staff, arranges for facilities or equipment, and communicates customer needs to the appropriate personnel.
The Banquet Manager plans, directs and coordinates banquets held within the establishment. This person assists in the selection of menu items, schedules banquet staff, arranges for facilities or equipment, and communicates customer needs to the appropriate personnel.
WHAT WE EXPECT FROM YOU:
- Manage all Banquet and Bar staff
- Supervises and assists with the setup of function rooms to include placement of linen, silver, china and glassware according to event order specifications
- Visually inspects function rooms and equipment prior to functions for cleanliness and setup
- Verbally communicates in a calm, positive manner during the course of the event with the Culinary, Catering Sales Team, and banquet staff to ensure timely execution of events
- Effectively manage staff through respectful communication, clear expectations, productive coaching, and relevant training
- Exceptional service and corporate standards
- Prepares banquet re-caps with accuracy for the night auditor to post
- Effectively create department schedules to ensure efficient service in accordance with staffing guidelines and labor forecasts
- Must be able to meet all Job Duties expected of a Banquet Captain and Bar Supervisor
- Prepare and produce detailed financial reports as required in a timely fashion
- Complete month end inventory
- Work collaboratively with others to analyze and improve work processes
- Liaise regularly with Sales, Food & Beverage and Kitchen to review special catering requirements, menus, logistics and other arrangements required for events.
- Brief all Employees before the beginning of events to ensure a full understanding of setup, event flow, catering and other special requirements.
- Ensure all public areas including pre-function areas, coat checks, breakout rooms and restrooms are serviced regularly throughout events.
- Conduct regular performance appraisals for Team Members to assess opportunities for development throughout their career with the Hotel
- Address issues regarding Employee misconduct and disciplinary action as per HR procedures.
- Attends and participates in all pertinent trainings and meetings, and coordinates regular departmental meetings
- Monitor the condition of public and back-of-house facilities to ensure cleanliness and maintenance, and coordinate additional cleaning tasks and maintenance repairs
- Reviews survey results and participates in the development and implementation of corrective action; focuses on continuous improvement of guest satisfaction.
- Establish and maintain professional relationships with repeat clients
- Touch base with group contact throughout event
- Maintain complete knowledge and strictly abide by Federal and State liquor regulations
- Development and implementation of new industry trends to set exceedingly expected standards within the industry
- Implement and ensure the Company Health, Hygiene & Safety Policy is met at all times
- Establish par levels for supplies, liquor, beer, wine and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business
- Review sales and beverage costs for the previous day; resolve discrepancies with accounting. Track actual against budget
- Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
- Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Maintain knowledge and compliance with departmental policies, service procedures, and standards
- Have a disaster recovery system in place and in use
- Availability during peak operating times, i.e.: Weekends, Holidays and Special Events
- Understand company's emergency procedures and be able to apply them when necessary
- Report any incidents, property damage or injuries immediately to Manager/Supervisor
- Delegate work as appropriate, clearly stating objectives and timeline requirements
- Monitor and evaluate employees' successful completion of work
- Responsible management of department budget
- Positive interaction with all levels of management and vendors
- Develop and adhere to annual action plan/ capital project list
- Contribute to team/company engagement efforts
- Proficient with MS office
- Perform other duties as assigned by Manager and/or Supervisor
JOB KNOWLEDGE & SKILLS: - Comprehensive knowledge of food and beverage preparations; service standards; guest relations and etiquette
- Ability to grasp, lift, carry or transport a minimum of 50 pounds
- Must be able to stand and move consistently for 8 or more hours at a time
- Excellent written and verbal communication skills
- Compute basic arithmetic and mathematical calculations
- Organized and detail oriented
- Excellent time management skills
- Excellent interpersonal skills
- Sound leadership and managerial skills
- Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
- Technical knowledge and competency in necessary systems and software:
[Outlook, Word, Excel, Maestro, Yardi, PosiTouch, Delphi, etc.]
- 3 years demonstrated Banquet Manager and Bar experience in a hospitality environment
- High School Diploma or equivalent required
- ServSafe Certified
Req Benefits: Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry. Southern provides: * A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost * Company paid Group Term Life and AD&D Insurances * Traditional and ROTH 401(k) with Company contribution * Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty * Continuing Education You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate. Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.
Compensation: $65,000 - $85,000
Salary : $65,000 - $85,000
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