Sales Administrative Assistant

GET TO KNOW THE CAMBRIA COLLEGE PARK:

The Cambria is a 150 room, select-service hotel branded through Choice Hotels but owned and operated by Southern. The hotel opened in September 2018 and quickly became the market leader for select service properties delivering the highest quality rooms paired with superior service. A multi-year award winning property from Choice for the highest guest intent to return scores highlights the connection the property team has with its guests and the property enjoys a market-leading RevPAR position making it the clear choice of travelers in the College Park area.

GET TO KNOW THE HOTEL AT THE UNIVERSITY OF MARYLAND:

The Hotel at the University of Maryland (The Hotel) is a AAA 4-Diamond independent property located directly across the street from the main campus of the University of Maryland. The Hotel is a market leader in service and guest experience and the team is focused on delivering highly personalized service. The Hotel has 297 rooms with 24 suites and over 45,000 sq. ft. of event space handling events from 10 to 1,500. The Hotel's focus on culture creates an environment for team members to thrive and provides opportunities to grow responsibility and advance their careers which is part of our Southern Difference

GET TO KNOW HOTEL ARUNDEL:

The Hotel at Arundel Preserve (Hotel Arundel) is the premier independent hotel in the BWI\Hanover market close to Columbia, Baltimore, Annapolis and Washington DC. As an upscale property with two unique full-service restaurants an extensive fitness center and indoor pool along with 12,000 sq. ft. of meeting space, it is perfect for both business travelers, leisure guests and groups. We also host high-end weddings and corporate events and focus on delivering highly personalized service to all of our guests. As a part of Southern, we focus on providing the same experience to our team members through personal engagement, a comprehensive benefit program and unmatched training and growth opportunities. We are looking for high-energy, personally motivated leaders to help us make the Southern Difference both internally and for our guests and visitors.

• Assist clients with guest room blocks or meeting room rental space
• Setting up and maintaining files; keep all files in an organized format
Clerical work pertaining to the Sales and Catering Dept.
• - including creating files in the turnover process; putting together banquet event order and 10-day report packets; and creating the sales schedule weekly.
• Answering telephones, emails and email RFP's, questions, and direct calls to the appropriate person or take messages
• Provide information on hotel; give site inspections
• Ability to show guest rooms; includes knocking, opening and preparing room (lights, air conditioner, radio, etc.)
• During the booking turnover process: distribute appropriate information both internally and externally
• Take weekly meeting minutes and distribute accordingly
• Create Monthly tracking forms and distribute
• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day
• Assist sales team with amenity forms and guest thank you letters, as needed.
• Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Availability during peak operating times, i.e.: Weekends, Holidays and Special Events
• Work as a team member to ensure our guests have the best possible experience
• Understand company's emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Support Southern Management's Mission, Vision, and Values
• Comply with all Southern Management's policies and procedures
• Perform various other duties as assigned by Manager and/or Supervisor

• Should be able to type at least 35 wpm
• Excellent written and verbal communication skills
• Compute basic arithmetic and mathematical calculations
• Organized and detail oriented
• Excellent time management skills
• Excellent interpersonal skills
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
• Technical knowledgeable and competency in necessary systems and software: - [Outlook, Word, Excel, Delphi, etc.]

Requirements:

• High School Diploma or equivalent required. Associates degree in relevant field preferred
• 1-3 years of hotel experience preferred
• Sales and/or catering experience helpful

Req Benefits: Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry. Southern provides: * A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost * Company paid Group Term Life and AD&D Insurances * Traditional and ROTH 401(k) with Company contribution * Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty * Continuing Education You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate. Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.
Compensation: $15.00 - $20.64