What are the responsibilities and job description for the VIP Flight Specialist position at The Hotel Guy?
Company Description
We are a small but growing travel company with a unique business model and impressive client list. In short, we manage hotel travel for the entertainment industry all around the world. Our company culture is laid back and fun, but determined to get the job done by making sure that our clients are always well taken care of. If you’ve spent your career in corporate America, working here might be a little bit of a culture shock… but that’s ok! We believe that the only way to grow and reach our goals is to work as a team, so we are looking for someone with exceptional character who is the quintessential team player and is willing to learn, and has the maturity and work ethic needed to help a growing company reach its potential.
Job Description
We are seeking an experienced corporate agent with an outgoing personality, great attention to detail and experience working with high-end corporate clients. This agent will accurately and expediently attend to all flight requests from our clients while always delivering high-touch and sincere customer service. This position requires tremendous experience and expertise in SABRE.
Qualifications
Essential Duties and Responsibilities:
- Manage domestic & international travel arrangements in Sabre
- Manage all ticketing and airfare responsibilities
- Work with team to ensure worldwide coverage for clients
- Accurately prepare and distribute clients’ travel itineraries
- Provide best in class customer service that exceeds client’s expectations
- Facilitate client support with a high degree of initiative, confidentiality and professional demeanor
- Develop relationships with clients to improve the overall service level
- Ability to work outside normal business hours when required
Requirements
- World-class customer service skills
- 4 years of flight booking experience for corporate travel
- Expertise in SABRE – this includes but is not limited to executing seat assignments and upgrades, creating and sending itineraries, ticketing, exchanges, refunds, queue sorting, and MCOs and knowledge of other travel booking tools
- Expert proficiency in all Microsoft Office programs
- Expert record keeping skills
- Experience in travel policy compliance
- Willingness to continue industry training
- Excellent written and verbal communication skills
- Out-of-the-box thinker and problem solver
- Honest, organized, energized and willing to work in a team-focused atmosphere, where the number one goal is to always “get the job done”.
- Bi-lingual is preferred
- Bachelor’s Degree is highly preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
This is an in-house position; please don't apply if you're hoping to work remotely
Work Permit: Applicants who do not already have legal permission to work in the United States will not be considered.