What are the responsibilities and job description for the TRIBUTE Host/Hostess position at The Houstonian Hotel, Club & Spa?
When you welcome guests TRIBUTE at The Houstonian Hotel, you set the tone for their entire experience.
Your friendly, professional presence makes everyone in your orbit feel comfortable and cared for.
Position Purpose:
The position maintains an efficient and courteous restaurant operation by greeting and seating, establishing rapport and assisting with restaurant service.
Duties and Responsibilities:
- Meets arriving customers as they enter restaurant with cordial greeting.
- Assigns tables, issues menus and solicits rapport in or to accommodate needs or requests.
- Assigns tables and notifies servers of new seats in their section to ensure customers receive immediate and proper attention.
- Maintains a clean and attractive restaurant by assisting with vacuuming, general cleaning, and side work duties.
- Checks the proper set-up of the table prior to opening.
- Immediately reports in writing any maintenance or discrepancies to management.
- Schedules restaurant reservations and arranges parties or special service for guests.
- Performs all job responsibilities in a safe manner.
- May need to prepare beverages and expedite food orders.
Knowledge and Skills:
- Must have the ability to remember, recite and promote the food items.
- Must be able to effectively solve customer complaints and concerns in a positive manner.
Education and Work Experience:
- Must have general knowledge of basic computer service skills, restaurant and food service principles.
- Must be fluent in oral and written English.
- High School diploma or equivalent is preferred.
- Previous experience of 3 months in a position with customer service exposure is preferred.
Work Environment:
Must be able to work in a team atmosphere in a fine-dining restaurant.
Physical Requirements:
- Must be able to work a variety of day /night, Holidays and weekend shifts.
- Must be able to communicate effectively.
- Must be well groomed and perform all activities in a professional manner.
Must be able to bend, squat, lift and push up to 20 lbs. on a consistent basis.
Must be able to bend, stoop, squat, and stretch for general cleaning tasks.
Must be able to stand and walk for an extended amount of time (walk back and forth on a consistent basis)
- Must be able to work with a moderate noise level.
The Houstonian Hotel, Club & Spa is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply. To access the ‘EEO is The Law’ information poster please visit https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf
