On-Site IT Support (Part Time - Austin)

What You Will Do :

• This will be a part time position, with potential to go fulltime.
• Requires 100% attendance in the office.
• Own end-to-end resolution of end user issues and questions to ensure customer satisfaction.
• Diagnose and repair of end users issues (software and hardware)
• Proactive support of our Video Conferencing systems (Google Meets and Zoom) in our conference rooms
• Assist Employees as needed with meetings that require video conferencing.
• Hardware & asset management of endpoints at our Austin location, including setting up RMAs and e-waste.
• Maintain a thorough understanding of systems end-users utilize and proactively recommend improvements
• Work cohesively with a broader global IT team and local facilities teams to support the Austin office.
• Review documented practices and create or update items as needed

Who You Are :

• Career-focused with a drive to grow within the IT organization at BigCommerce
• Experience with Mac and Windows operating systems in a corporate environment
• Excellent customer service skills with a focus on customer satisfaction and building
• relationships
• Get it done" attitude
• Passionate about technology with the desire to fix problems and make things simpler
• Well-rounded and broad technical aptitude
• Good organizational skills with excellent verbal and written communication
• Self-starter with a positive attitude that doesn't need to be micromanaged.
• A persistent approach in problem solving and works with a sense of urgency
• Excellent task management and follow up skills
• Ability to put complex, technical issues into plain English terms
• Ability to communicate with staff of all levels within the organization and solve an array of problems
• A desire to help and train users so they better understand the solutions we offer

Nice to Have :

• Experience supporting Google Workspace, Okta, Jamf, Windows InTune, Atlassian Cloud
• Experience supporting onsite users in a corporate environment